“I WOULD DEFINITELY RECOMMEND CUSTOM RESIDENTIAL TO ALL POTENTIAL SELLERS. RENEE MCMENAMIN.”
Client Feedback
Our results are testimony to our success, but what our customers experience along the way and are prepared to put their names to is really why we are different to work with. We are proud of the client reviews below. Enjoy.
December 2011
ALL AGENTS SHOULD BE LIKE THIS
Feeling dubious about using an agent because of cost we were going to attempt to sell our property ourselves. After meeting Robyn and being impressed with her knowledge of the neighbourhood, her energy, motivation and creativity we didn't look back. Robyn was worth every penny, is hard working, sold our house in less than a week and got us a very good price.
As first time home sellers she supported us through what is an overwhelming process and reassured us with her confidence and professionalism. We couldn't have done it without her.
We recommend Robyn to everyone - all agents should be like this.
Jacque and Karlton Erceg, 42 Bright St vendors
November 2011
THREE DAYS FOR A STREET RECORD!
Robyn, we chose you to sell our property on the basis of your enthusiasm and focus. Your punctuality, reliability and dedication to the task at hand was amazing, and it showed in the results. You never seemed put out by any of the work, and we were grateful for your constant updates on the progress of the listing. Your understanding of the local market was impressive and I'm sure helped us get a wonderful price within an extremely short time. Three days for a street record!
Thanks so much for your work with us, and I know that you have a wonderful future in real estate ahead of you.
Anne and Stephen
Richbourne Street, Kingsland
BOTH PROPERTIES SOLD
FOR THE ESTIMATES MARIA SUGGESTED
From the moment we decided to sell our two properties in Auckland we were involved with Custom Residential and Maria Salmon. From a shortlist of 4 of the local agencies, we opted for Custom Residential – their enthusiasm, ethics, energy, professionalism and transparency convinced us of their worth.
Maria Salmon adds to these qualities warmth, empathy, commitment, marvellous communication skills, and consistent success.
All aspects of the marketing and sale process were explained well, undertaken expertly, and any unforeseen events managed efficiently with minimal concern for us, the vendors.
Both properties sold at auction, within the estimates suggested by Maria, and Custom Residential Principal, John Wills.
As a vendor I wholeheartedly endorse our dealings with Maria Salmon and Custom Residential.
I would recommend this winning combination to any potential vendor or purchaser. I would welcome contact from anyone considering real estate transactions with Maria and the team at Custom Residential. They made the process easy and successful!
Kavin C King
October 2011
NOT ONLY DID JEANNE ACHIEVE A QUICK SALE, SHE GOT ASKING PRICE
I had the pleasure of Jeanne Clayton selling our 2 bedroom Mt Eden apartment in September 2011.
She advised my husband and me to price the property rather than go to auction as we were after a quick sale. Not only did she achieve a quick sale (2 days) but achieved the asking price.
She was extremely pleasant to deal with and very professional. Jeanne dealt with all aspects of the sale and presentation of the property with experience and competence.
Both my husband and I have never had such a positive and pleasant experience when selling a property (and we have sold a few).
Jeanne was a great agent and a pleasure to work with.
I would have no hesitation to recommend her and I would have no hesitation in using her again.
Regards
Brigid and Mike Chunn
September 2011
LYNN IMPRESSED US WITH HER KNOWLEDGE, HONESTY and INTEGRITY
Lynn came highly recommended to us by family when we were looking to buy a house. She successfully helped us achieve this and impressed us with her knowledge, honesty and integrity.
When it came time to sell recently, Lynn expertly steered us through the sale and auction, ensuring everything went smoothly and with a result that exceeded our expectations. Throughout the process she was professional, hard working and showed a genuine dedication to getting the best possible result.
Thank you Lynn, we wish you continued success and hope to work with you again.
Dean & Michelle
INTEGRITY - MARIA SALMON
Maria approached me to ask if I was interested in selling my property, which was not on the market at the time, saying she had a prospective buyer. I had no plans to sell it at the time, but agreed to allow her to show it to her buyer, providing she understood I wanted a certain figure and would not negotiate on it.
The day after the viewing, I received an offer and a week later it had gone unconditional! Clearly Maria listened to what I was saying, qualified her buyer before introducing them to my property, ensuring she was not wasting anyone’s time.
I found Maria’s approach very refreshing. She has integrity, was honest, upfront and onto it - unlike others I have dealt with in the industry. It was a pleasure to deal with Maria and I would have no hesitation in recommending her to prospective vendors.
Kay Smoluch – Parnell
August 2011
PROFESSIONAL AND HONEST - MARC COLLINS
I would like to document my thanks to Marc Collins, Realtor, for his assistance in the recent sale of my Herne Bay home.
Throughout the process Marc was professional, straight forward, kept me regularly informed of interest in the sale, and worked to my advantage in ensuring appropriate sale by negotiation at the close of the sale period.
I would recommend Marc to others wishing to sell a property in Auckland for his honesty and directness, commitment to the process, and willingness to accommodate my wishes with regard to marketing and process. He had a good understanding of the Western Bays market and gained a favourable sale for my wife and myself.
Yours faithfully
Dr Stuart Tiller
LYNN GORE - REFERRED WITH CONFIDENCE
I originally purchased my house from Lynn several years ago and when the time came to sell recently, it was without hesitation that I chose Lynn to sell my property.
From the moment that we first met, Lynn worked very hard and was totally committed to sell my house. The marketing campaign and the photographs were fantastic and the open homes very successful.
Three and half weeks later Lynn sold my house under the hammer, for the price that I wished for and I have already referred Lynn to all my friends as I know, with confidence, that she will do an outstanding job for them as she will for you.
If you are looking for an honest, 110% committed, empathic, clear communicator, don't look further: Lynn Gore is the person that you need.
Marina, Grey Lynn, August 2011.
ABSOLUTE STAR - LYNN GORE
It is rare to find an agent with Lynn's integrity. I first met Lynn at an open home and was very impressed by her knowledge and professionalism. When it came time to sell my home I did not hesitate to contact Lynn as she is a clear standout from other agents I have dealt with.
Lynn did a fantastic job marketing my property and kept me up to date along the way. She always gave great advice and went out of her way to help me through the process. Lynn has great knowledge of the area and the industry.
Lynn's professionalism, hard work and dedication is invaluable during what can be a stressful experience of selling your home. I highly recommend Lynn, and I would absolutely work with Lynn again next time I am in the market to sell.
I only wish that all agents were like Lynn, she is an absolute star!
Hayley
FIRST CLASS MARKETING BY MARIA SALMON
We'd like to thank Maria and Custom Residential for selling our property, and we would certainly recommend them to to our friends. A very professional service, in particular their marketing was fantastic.
We have lived and worked in Herne Bay for 35 years, and have bought and sold the odd property - Maria and Custom Residential definitely shine through as the No.1.
I must say, when you are selling a property and have a great agent combined with a quality company to deal with, a good result is always the outcome.
Maria is definitely a natural communicator, keeping us well informed throughout the process which supported our confidence in her, this we believe stands her for a great future in Real Estate.
Best of luck.
Reg & Robyn - Herne Bay vendors
May 2011
JASON WENT THE EXTRA DISTANCE
In October 2010, the Brown Kiwi Company Limited Directors (Kevin Bishop, Ian Lawlor and Peter Motion) contracted Jason Trowbridge of Custom Residential Real Estate Ponsonby to sell Uenuku Lodge, located at 217 Ponsonby Road, Ponsonby, Auckland. ‘Uenuku Lodge’ was a going concern comprised building, chattels and a well-developed backpackers accommodation business. The business sold early April 2011.
In the first instance, Custom Residential was chosen over other agencies because Jason’s proposal showed that considerable thought had been given to developing a comprehensive and strategy package. The approach to the sale was timely, taking consideration of the seasonal market shifts and visitors to Auckland, and it also addressed both the property and business together as a going concern. The latter was important to the Directors; we had development the property and business over a number of years and had a desire to see it continue as an accommodation facility.
The marketing plan was cost effective, targeted and flexible, being modified through the sale process following discussions at regular meetings. Together, the Directors believed we were getting the best value for the money being invested in the sale and marketing process.
Throughout the many meetings, discussions and negotiations, Jason approached the business professionally with an astute awareness of the dynamics of dealing with multiple business partners and interests. It was not always an easy process with the differing views of Directors having to be weighed and measured to promote the best result for all concerned. The sale was doubly complicated by the fact that one Director also had an interest in purchasing the business subject to finance being available.
Timing was of the essence on many occasions throughout the negotiations and Jason went the extra distance, putting aside personal commitments and programmes to take advantage of opportunities when they arose. I believe Jason was open and honest throughout the sale negotiations and I have no hesitation in recommending his services to other would-be sellers.
Ian Lawlor
Director
TBK Limited
HONESTY, HIGH INTEGRITY AND COMPLETE DEDICATION
“Robyn explored every option possible for the sale of my ex-rental property in Kingsland. Unbeknownst to me the property had been poorly managed by my property manager for several years and the house had gotten into bad shape.
Before going to sale, Robyn sat down with me and explored every option to achieve the best outcome, whether to spend some money on fixing the property up or selling as is. After much consideration and her monitoring the market temperature towards do-up opportunities, we decided to bite the bullet and sell the home as is.
Robyn gave me regular updates over the course of the campaign and was prepared to adapt the strategy to suit market conditions. After the first weekend of open homes, she advised me to change my strategy to an auction campaign. I was initially against the idea, but she explained the reasoning behind it well. The auction enabled us to add some urgency from our side and push interested parties to either put in a pre-auction offer or wait and see what the market would pay on auction day.
As it happened we received a pre-auction offer that sealed the deal and I am now able to move onto my next project. Honesty, high integrity and complete dedication to getting my property sold, Robyn never drifted from the task at hand when things got tough… She just got stuck in and closed the deal. I wouldn’t use any other agent.”
Fenna Wortelboer
HUGE THANKS AND RECOMMENDATION FROM US
John Wills at Custom Residential ran a slick operation taking our house to the market and achieving an excellent sale through a three week auction campaign.
We were kept up to date every step of the way and in a very professional manner. As selling a house is quite a stressful task, it was reassuring to hear from others that we were in good hands. An awesome job - huge thanks and recommendation from us."
Vendors, Sarsfield Street
FIRM ON MATTERS OF PRINCIPLE AND ETHICS
We're delighted to write in support of Keith and Sandy Dowdle. We selected Keith and Sandy after interviewing a number of different agents, and were very happy with the results. For us, as we imagine for most, the major differentiating factor in choosing them to market our warehouse conversion was trust in them personally and confidence in their abilities.
Real estate agents are renowned for talking: Keith and Sandy listened. They took the time that we needed and that the sale of our property needed, conscious that selling a home is both a financial and an emotional decision. They worked collaboratively with us right from the outset, keeping us informed and meeting with us regularly to discuss our options. Though happy to give us guidance where we wanted it, they emphasised the decision was ours.
Working as a dynamic duo means Keith and Sandy can be flexible, but in our experience they were always firm on matters of principle and ethics. Clearly, they understand each other and their respective strengths, and were able to see both the big picture and the devilish detail.
Last but not least, they seemed to be enjoying themselves throughout the process! And that makes a big difference.
AMY MANSFIELD & HUGH ROBINSON
April 2011
Robyn, we think you ROCK!
The process of selling your house is overwhelming at the best of times, so understandably when we were choosing an agent to represent our best interests; we took this process very seriously. We met with several agents and they all delivered their best speeches, promising the greatest of intentions, but what made Robyn and Custom Residential stand out from the crowd was Robyn’s ability to listen and cater to our situation and her spirited enthusiasm for Eden Terrace.
Living at the opposite end of the country meant we needed total faith in our agent and Robyn instilled this from day one.
Robyn’s knowledge on the area is impressive and her motivation is second to none. Adding this to Custom Residential’s impeccable, first class marketing campaign makes a winning combination.
We were confident we would get a result with Robyn’s help, but we were pleasantly surprised with the quick, favorable results she was able to produce. In one week, with one open home and strategic marketing we had an offer that quickly became unconditional.
Robyn made the whole process effortless. Always happy to talk and share a laugh but equally at home with the sensitive serious matters.
Without hesitation, we recommend Robyn and Custom Residential to all prospective buyers and sellers in the Eden Terrace / city suburbs area.
HIS EXPERIENCE IN THE MARKET IS INVALUABLE
In an extremely challenging market, Jason Trowbridge gave his total commitment to the sale of our investment property.
His clear enthusiasm and upfront honesty were obvious from the start, and his tenacity and energy - which were sorely tested at times - gave us enormous confidence.
Jason is completely dedicated to a result, and his professionalism, attention to detail and undeniable enjoyment in closing a deal are effortlessly combined with great people skills.
His experience in the market is invaluable and we unreservedly recommend Jason to anyone who expects the best.
Brett Timmins and Paul Rosnell
SHE DEFINITELY HAS THE PERSONAL TOUCH
I first met Lynn when viewing an open home. She was welcoming and professional without being pushy. I subsequently bought that house at auction and although the experience was scary I was never pressurised into bidding and I decided to choose Lynn to market my previous home and sell by auction. Lynn was very focussed on promoting the benefits of my house and I was confident she would gather interest. The marketing was professional and her feedback was always detailed and prompt. She definitely has the personal touch and was so keen to get the best buyer that she spent time picking up leaves etc to market the house at its best. Auction night arrived and many people and 5 serious bidders appeared. The house sold at a price above my expectations and I think that was thanks to Lynn and her hard work. I would happily recommend Lynn as I have found her an honest, caring agent who goes the extra mile to satisfy her clients.
Kind regards
Claire de Luen
March 2011
EXTREMELY PROFESSIONAL
Lynn has been extremely professional in her approach to marketing our home from the first meeting through to successful sale.
The communicated often and honestly about buyer feedback, and worked every potential buyer thoroughly, so that we had absolute confidence in her ability to sell our home for the best possible price. She goes way beyond the call of duty and offered us all sorts of additional help including the services of her daughter to tidy up some outside areas for us.
I would recommend Lynn unreservedly to anyone looking for an experienced professional to market their home in the Grey Lynn area.
Fiona
OVER AND ABOVE
John, thank you so much for your help, effort and support with this contract. You have gone over and above in this sale and this is appreciated by us!
BIG day in so many ways - good stuff mate!!
Anthony
SHE REPRESENTS A NEW BREED OF AGENT
Robyn’s enthusiasm, drive and real passion she has for property and her career came through from day one. This infectiousness definitely rubs off on potential buyers and helped to get them excited about the property and in the end we had multiple offers on the table all within the first 14 days of the campaign.
Throughout, the process was clean and well managed. She recommended and devised a cost effective and well targeted marketing strategy that obviously hit the right people with huge turnouts to open homes and a quick sale. Her background in marketing definitely shone through here.
She kept me very well informed at every step and gave me detailed market feedback that was essential to me making an informed decision on the final sale price we achieved. She definitely worked hard and I know put all her energies into negotiating the best deal for me.
Long established agents in the market better watch out because I believe she represents a new breed of agent. Young, energetic, down with modern marketing methods, trustworthy and reliable… there is no bullshit with Robyn, only hard work and results that speak for themselves.
Regards,
Owner of 548A New North Road
February 2011
WENT ABOVE AND BEYOND THE CALL OF DUTY
We recently enlisted the help of Lynn Gore to sell our house in Grey Lynn. It was Christmas time, arguably the worst time of the year to get a house ready for market, but Lynn was positive and supportive of our plans.
We put the house up for sale in the middle of January and Lynn organised home staging and offered to help with whatever was needed.
Lynn visited our house often to ensure it was looking its best, picking up leaves and bringing in rubbish bins.
She maximised resources available to her, in order to give our home the best chance of selling.
Lynn kept us informed regularly of any developments or interest in our home and tried her best to satisfy our requests. We could rely on Lynn 100% and had full faith in her that she would sell our house for a good price! And she did.
Lynn is very honest, hard working and passionate about her work. She has excellent customer services skills, making us feel like we were her only client! We felt she had our interests at heart. She went above and beyond the call of duty.
We would absolutely recommend Lynn as an agent to anyone who asks and hope to use her again if we are buying or selling in this area.
Jay-Jay Feeney & Dom Harvey
Westmere
Auckland 1022
EVERYTHING WAS DONE TO ACHIEVE THE BEST RESULT
Last year, during my search to buy a house in Grey Lynn, I viewed many adverts and attended many open homes and at that time Custom Residential really stood out with their superior marketing, presentation and friendly property consultants. When it came to selling, I wanted to ensure my Grey Lynn apartment was marketed as something different for the right buyer, that it stood out from the many other city fringe and inner city apartments available. At my first meeting with Jeanne I was impressed with her enthusiasm and professionalism, and felt she and Custom Residential could deliver a positive result, particularly in a challenging apartment market. I was not disappointed!
Jeanne personally went above and beyond in her efforts to present the apartment at its best. She also recommended Arthouse who did an outstanding job of staging the apartment, combining my furniture with their items and artworks, to create and environment with impact.
Throughout the sale process Jeanne kept me well informed regarding potential interest and feedback following open homes. I could always trust that she was being proactive with marketing, following up prospective buyers and was dedicated to achieving the best result for me as vendor.
Selling a home can be nerve-wracking, particularly when you’re emotionally and financially invested, but Jeanne made it as stress-free as possible and I feel comfortable knowing that everything was done to achieve the best result, enabling me to move on and renovate my new home.
Thanks Jeanne, I would not hesitate to recommend your services to other potential property sellers!
- Mel
January 2011
PULLED OUT ALL THE STOPS
When we decided to sell our house prior to Christmas it was a hard decision to make when choosing the right agent, due to the large number of them in the area.
Also having bought and sold many properties over the years, we have dealt with many of those same agents.
We can categorically state that we made no mistake when choosing Sue Hatton.
We were quite restricted with regards to the timeframe as we wanted it completed prior to the Christmas period. Sue took this on board completely and pulled out all the stops with regards to marketing and advertising our property.
She listened to all our requests and acted on them immediately, and was also proactive in bringing a deal together when we thought all was lost.
Thank you Sue!
Kind Regards,
Brent Miers & Wayne Thomson
November 2010
ALWAYS AVAILABLE AND FOLLOWED THROUGH
"We chose Sue Hatton to represent us in the sale of our home after having seen her run open homes in the area.
Over time we’ve seen quite a few agents in action but decided on Sue because we liked her approach and knowledge ability and knew that she had a good record of sales in our area.
Throughout the campaign we were impressed with Sue’s honesty and professionalism. She listened to us, gave us solid feedback, was always available and followed through.
We can say with certainty that Sue worked more for us than any other agent we have worked with in the past."
M. L. & D. H. – HERNE BAY
HIGHLY CUSTOMISED AND TAILORED TO MEET OUR OWN PERSONAL SITUATION
We just sold our property with Dan Reed at Custom Residential and are absolutely delighted with the outcome. We got to know Dan after meeting him at several open homes in the area, and immediately liked his open, honest and upfront style. We asked Dan to give us an appraisal of our house as we were looking to buy something new for our expanding family. In the end it took us a year and a half to find the right house, and during this time Dan gave tirelessly of his time and professional judgement to ensure we made the right buying decision.
So when we finally found the right place to buy Dan was the obvious choice to sell ours. Dan and John Wills did a fantastic job, structuring an exceptional deal which not only achieved a great price, but was highly customised and tailored to meet our own personal situation - something Dan was able to do because he took the time to get to build a personal relationship with our family and therefore knew exactly what we needed. Dan and John worked incredibly hard for us, and provided honest and open feedback throughout the process.
Dan's tireless work ethic and utterly honest and upfront approach is unique in real estate - and we were lucky to have him list our property.
Rob & Jo
PULLED OUT ALL THE STOPS DURING THE SALE PROCESS
We felt totally at ease with Kelly from the first time of meeting her, which was down to her genuine interest in us as a family and what was best for us, as well as her obvious passion for her job which showed itself through her enthusiasm. She continued to keep us updated throughout each step of the sale process, including well after normal business hours were finished, in order to make sure we were informed as things were happening. That was greatly appreciated and solidified our trust in Kelly as being able to manage the sale process with our best interests always at the heart of everything she did.
She pulled out all the stops during the sale process and we quickly realised that nothing was too much trouble for her. She gave over and above what we would have ever expected from our real estate agent which ensured a speedy sale. In such a short space of time we came to trust Kelly to competently manage the sale of our most important asset and she did it with such professionalism and warmth. We have already recommended Kelly. In our opinion Kelly Ronald is a natural when it comes to Real estate, and an asset to Custom Residential.
MC and JR, Grey Lynn
RAISING THE BAR
As an ex Real Estate Salesperson and AREINZ member, my expectations from an agency and their team are extremely high!
I approached the top three salespeople (based on recent sales in the area) from three separate agencies in the area to consider our property, give me an estimated sales price and suggest the appropriate marketing campaign to achieve the best result.
In my mind I had already made the decision to go with an agency who I felt 'owned' the Westmere market and was surprised when I was completely underwhelmed by the experience. By contrast, I met with John Wills who was genuinely sincere, gave me an honest 'bottom dollar' price expectation (without the Vendor hype) and provided a robust marketing strategy to achieve the best result.
It was an easy decision to make and despite several calls from the other agencies to 'better the deal', I was 100% confident in my choice. John bought Dan Reed into the sales process to assist with the campaign and again I was impressed, at ease and never doubted their feedback or capability.
Our property sold under the hammer, above expectations, with a record number of attendees and multiple bidders. I would like to take this opportunity to thank Custom Residential, in particular John Wills and Dan Reed for their professionalism and honest approach which is refreshing and a credit to the industry.
Thank you. Laurene Dearlove
MODERN, CUSTOMISED AND THOUGHTFUL APPROACH
"I decided to use Custom Residential because I was impressed with their modern, 'customised' and thoughtful approach to Real Estate sales. Being an independent agency I felt that they could offer me the best bang for my buck and that the database they have would more appreciate the individuality of my property in comparison to others being sold in the same area.
From the start of this process my agent Jeanne clearly listened to the limited budget I h
ad and I whole-heartedly believe I received not just what I paid for but far more from a marketing standpoint. During the sales process Jeanne remained in constant contact alerting me regularly to all the feedback the interested parties were expressing. The result? A multi-offer situation. I would definitely recommend Custom Residential to all potential sellers."
Renee McMenamin, Grey Lynn
HIGHLY SKILLED AT WHAT SHE DOES AND WE WOULD UNRESERVEDLY RECOMMEND
We recently sold our property at auction with Sue Hatton of Custom Residential.
From the first time we met Sue we were impressed with her drive, knowledge of the local real estate market, and friendly demeanour. She devised a marketing strategy that clearly worked for our property, resulting in a sale under the hammer on auction day.
She worked incredibly hard for us and was delightful to deal with.
She gave us well-considered feedback at all stages of the marketing campaign.
Any emails, texts or phone calls from us were promptly answered by Sue.
Sue is highly skilled at what she does and we would unreservedly recommend Sue to others wanting to sell their properties – she gets great results.
Tania Mace & Michael West
October 2010
TIRELESS EFFORTS AND GREAT NEGOTIATION SKILLS
We would like to thank Sue Hatton, again for a record result in selling our home.
As this is the second home Sue has sold for us, we trusted her wholeheartedly in directing us on how we should proceed to market, Sue suggested Set Price Sale with a hard three week campaign.
Sue is fantastic at communicating all aspects of the selling process, after our first weekend of open homes we received a detailed report on the results of our open homes with very realistic, honest feedback and price indication.
Sue with her tireless efforts and great negotiation skills within a week had achieved another fantastic result for us.
We couldn’t praise Sue more highly for her commitment, hard work, sincerity and dedication in representing our home to the market.
Sue always remains professional, results driven and positive throughout the campaign, which is such a strength during a very emotional time.
We wouldn’t hesitate to recommend Sue and Custom Residential to anyone selling their home.
Sharon and Marius
PROFESSIONAL HIGH QUALITY, FLEXIBLE, QUICK THINKING, EFFICIENT SALESPEOPLE
I was lucky enough to have Sandy and Keith recommended to me by a friend who had both bought and sold through them. As she has very high standards I felt confident asking them to sell my property.
I have never had such an easy stress less experience in 25 years of buying and selling real estate. I live overseas. I had tenants in the property and it was managed by a management company. Keith and Sandy did all the liaising with both tenant and the managers, arranged for minor building works to be completed, and kept the tenants happy and comfortable through 4 weeks of open homes.
The feedback I received each week was formally done and I knew exactly how the marketing was going every day through text and email messages.
The auction process was new to me and they both kept me anxiety free throughout the process and achieved my reserve price. The relationships they built with potential buyers – and also the person who ultimately bought the house – were high quality and they seemed very respectful of each person’s situation and did not push potential buyers who were not showing interest.
I would not hesitate to refer Keith and Sandy to anyone wanting professional high quality, flexible, quick thinking, efficient salespeople who will ethically get results.
-MG
PLANNED, CREATIVE LAUNCH GENERATED A LOT OF INTEREST
Right from the start we knew Custom Residential were the people to use. Their professionalism and dedication stood out from our first meeting. Their planned, creative launch generated a lot of interest in our property at a time when most of the market was pretty flat. All the marketing material produced was of an excellent standard and certainly kept the interest levels high.
Our type of house wasn’t the easiest to sell in today’s market, yet Dan kept his enthusiasm up and continued to deliver everything he promised with high levels of dedication, follow up and above all humour.
At all times we felt Custom Residential were working for us to get the best available results and while they offered their experience and expertise, they supported our wishes throughout the process.
Sheryl & Alan
September 2010
RESULTS DETERMINE SUCCESS – AND THEY DELIVER
It is with genuine appreciation that I write to thank Keith and Sandy Dowdle for their superb efforts in the recent campaign for the sale of my home in Westmere.
This is the second home I have sold with Keith and Sandy – but the listing came with a twist. Whilst I had considered approaching them at their previous agency, I have watched with much interest, as a business owner myself, Custom Residential’s entry, progress and maturation as the ‘new agency’ within the local market – and felt very strongly that it was Custom whom I wished to approach about listing. Imagine my delight when I received a call from Keith following up on an email sent to Custom, explaining their recent shift to the agency – enquiring if I like to grab a coffee to discuss my home? It was almost as if it was meant to be.
Keith and Sandy’s approachable and empathetic manner, strong awareness of the importance of a strong, effective and relevant marketing campaign, coupled with their expert negotiation and sales skills, strong local experience and intimate knowledge of the area make them a joy to deal with. They communicate regularly, clearly and in a manner that meets the needs of their vendor.
However, it is results that in the end determine success – and they deliver. We received offers at weekend one with three further, strong unconditional offers presented on the Friday evening at the end of the first full week, with a resulting sale that far exceeded my expectations – in what apparently is a “difficult market”.
I actively encourage anyone in the Ponsonby, Grey Lynn or Westmere surrounds who may be contemplating selling, to take the time to meet this very professional, genuine and talented couple.
I wish Keith, Sandy and their colleagues at Custom continued success in the future. I look forward to watching them grow and demonstrate that there is room for a new approach in real estate in our local area.
GLENN MILLS
Director | Life Pharmacy Albany
OUR DECISION TO LIST WITH CUSTOM WAS DUE TO YOUR APPROACH, KNOWLEDGE OF THE MARKET, THE AREA, POTENTIAL BUYERS AND YOUR REALISTIC VIEW ON THE VALUE OF OUR PROPERTY
John, many thanks for all your proactive work in marketing our property, it was a pleasure to be able to work with you. We chose to work with you and Custom Residential as we had seen how you actively marketed other properties and had been impressed with the professionalism and marketing that you and Custom Residential offered.
We had approached other companies when looking at listing our property, however our decision to list with Custom was due to your approach, knowledge of the market, the area, potential buyers and your realistic view on the value of our property without trying to 'buy' our listing with an unrealistic estimated sale price, which would have lead to disappointment in the long run.
Our decision to list with yourself and Custom proved to be a good decision with a good outcome at auction, we really appreciate all the hard work and the extra opportunities you provided us. Once again many thanks.
Cheers
Letitia
I COULD NOT GIVE THESE GUYS A BETTER REFERENCE
I can not speak highly enough of Custom and in particular our dealings with Nic Blackie, John Wills and Dan Reed. My previous experience of real estate agents was that they over promised, under delivered and happily charged a king’s ransom for the pleasure.
With a young family it was crucial we maximised the return on our only investment of the last 5 years, not only did the guys achieve this, by selling the property at the very top of the market value, but they also made it a pleasurable experience.
4 offers in 4 days and an unconditional sale may also have helped!
My wife and I knew we would ultimately sell with Custom after Nic Blackie made the effort to visit and give us feedback on our renovation, even after I explained we had no intention of selling the place, she took the time to see us, with nothing in it for her, whilst being heavily pregnant and just before stopping for maternity leave!
This was long before I asked John to visit, I wanted to speak to the owner of the business to see if he would be open to some of my 'left field' proposals and suggestions, that all previous agents had scoffed at. Not only did John listen to my ideas, he was genuinely open to considering them. The skill that John has above all other agents I have met, was that he listened to our concerns, and handled them objectively with supporting up to date market evidence.
He explained his reasoning for price by negotiation over an auction for our property, again by giving examples of previous relevant sales, rather than simply responding with an obvious pre-planned generic sales pitch.....a breath of fresh air.
Because Nic and John had set such high standards, I was concerned that Dan wouldn't be able to meet our new expectations, as the bar was now set higher than ever before. I needn't have worried. Dan has excelled as much as the others, and his advice in the negotiation process was fantastic.
The simple fact is they paid for themselves, by negotiating the value of the property on the best offer, up by what we were paying in commission. Dan has also managed the handover process impeccably, pro actively contacting both parties as the agreed settlement dates changed several times after the sale.
I could not give these guys a better reference, I have been singing their praises to our friends, one of whom told us last week their friends had used Custom, based on our recommendation and were calling to pass on their thanks, as they had just sold their property too, and "it was everything we promised.”
I am happy to be a verbal referee too, and have told the team to pass on my number if they ever need to. The above may come across as a bit over the top, but it is also a fair and honest recollection of what happened.”
Cheers,
Marcus
CUSTOM RESIDENTIAL - AN EASY CHOICE, THE RIGHT CHOICE!
"Deciding to sell with the Custom team was not only the right choice but an easy choice. When deciding to sell we wanted to ensure that we were represented by a company and an agent that had proven results and respect over a sustained period. We have had multiple dealing with Custom (John, Nic Blackie and Sue Hatton) over the last few years - whether for advice, market updates, as potential buyers and now as sellers. It's our belief Custom are the most visible and best real-estate company in the local area - a position they have rightfully earned.
We would recommend Custom and Sue Hatton when looking for someone to sell your property. Sue understood us as a customer, knows the local market, understood how to best represent our individual property and worked tirelessly to ensure our successful outcome. As vendors we felt extremely confident in how Sue was representing us as vendors - we couldn't ask for much more than that".
Brendan and Rachel, Grey Lynn.
August 2010
SYMONDS STREET
‘Thank you so much for all your hard work on the sale. We really appreciate your expert advice and enthusiastic advice.’
Referral - Please contact Jeanne in regards to the selling of your property, she is the best in the business!
- Vendor N. Dalton & A Harley-Dalton
The service and personal attention I received from Jeanne was exceptional to say the least. Truly a high-caliber agent. Her knowledge of the market and key contacts in the community helped me and she made sure I got the best property for my requirements.
-Buyer C. Buskin
SUE HATTON HAS BEEN AN OUTSTANDING AGENT
It is always difficult to sell a family home where you have raised your 3 kids for the past 8 years, so when choosing an agent we wanted someone who understood the shear magnitude of what we were doing. I can say without a doubt Sue Hatton has been an outstanding agent, professional, friendly, kind and very sincere from day one of signing up with her. We have sold several properties over the years and never been back to the same agent; we wouldn't hesitate using Sue at Custom Residential again, and would recommend her to all our friends.
Thanks again Sue for a fantastic quick and successful campaign
Cheers Stephanie and Angelo
HONEST, RELIABLE AND ALWAYS AVAILABLE.
We would highly recommend Sue Doherty to sell your property! She is a fantastic agent, who kept communicating with us constantly. She is honest, reliable and is always available.
Sue is highly professional in her work, and we would highly recommend her to anyone selling!
Debbie & Grant Fyfe
July 2010
SUE SECURED A SOLID RESULT FOR OUR AREA AND WE HAVE NO HESITATION IN UTILISING HER SERVICES AGAIN
We engaged Sue Hatton recently to market and sell our recently renovated home in Grey Lynn. Having dealt with Sue previously with the purchasing of two properties we were very impressed with her style and negotiating skills. When we began to research who would be best to sell our home – Sue was at the top of the list.
Throughout the rigorous three week marketing campaign Sue made sure we were advertised and marketed in all arenas applicable to our location. She kept us informed of her movements and actions and was quick to advise us of anything we needed to know. Our Open Homes were conducted efficiently and considering we were averaging 60 – 80 groups through our home a day she managed and coordinated this impeccably.
We were selling our house via auction which can be an extremely stressful process for the Vendor. Sue remained calm, confident, professional and positive throughout the auction which to us was a vital ingredient to the process. Sue secured a solid result for our area and we have no hesitation in utilising her services again.
Regards,
Bridgette Johnstone & Tyrone Le Roux
Urban Space Ltd
NO DOUBT IN MY MIND AS TO WHOM I WANTED
"Having bought through John a number of years ago, there was no doubt in my mind as to whom I wanted when it came to sell my property. John's dedication to achieve a positive outcome is amazing. His approachability, excellent communication, professionalism and integrity set him apart from other agents. It's been an absolute pleasure having John sell my property."
MEG
THRILLED WITH THE RESULT THAT YOU GENERATED FOR US
"Dear Dan and Sue,
Just to say thank you for all your hard work, we know we were a 'challenging' client and we are thrilled with the result that you generated for us.
You promised us a customer focused service and that's exactly what you delivered!
We wish you every success for the remainder of the year.
Best wishes Liz & Carl".
WE FELT FROM THE START THAT HE WOULD DO ALL HE COULD TO PROTECT OUR INTERESTS
We chose John Wills as our agent after reading the feedback he has received and meeting him a couple of times. He brought us a good clean offer after 2 open homes and sold our house within 3 days of listing. John showed confidence but at the same time was always realistic concerning all aspects of our property. He understood our situation and what we were aiming for. We felt from the start that he would do all he could to protect our interests compared to other real estate companies where we felt we would be just another addition to their already extensive register of listings.
His professionalism, efficiency and excellent communication are second to none. We can’t recommend him more pressingly!
P & J Raynal, St Marys Bay
June 2010
UNDERSTANDS HOW PEOPLE BUY HOUSES
“We made the decision to list with John as he talked to us about people and the way they buy houses, not about himself, and throughout the process he continued to demonstrate his understanding of this.
He was easy to deal with, did everything he said he’d do and most importantly, achieved a result that we are very happy with. We found ourselves in a position of having to make a big decision about accepting an offer pre-auction or waiting for the auction to run. We needed John’s advice and we trusted him to guide us in the right direction.
John’s level of experience, professionalism and communication made the process easy for us. He’s totally dedicated to the job and when we sent him away to go and get more money on a Saturday night, he got it.”
S.R. Ponsonby
A BREATH OF FRESH AIR
Thank you for your call (this evening) to advise that I was the successful purchaser, and for keeping me informed and updated throughout all of this process. In my past experience as a buyer, I’ve not come across an agent who thinks to keep the buyer as much in the loop as their vendor. These kinds of principles are a breath of fresh air in the industry and I guess what set Custom apart from its competitors. It helps anxiety levels when an agent just phones.
J. C. - Ponsonby resident
I CONTINUE TO BE VERY HAPPY WITH THE OUTCOME OF THE SALE
I fully recommend Jason’s work. I have been able to observe his approach for over 5 years so he was the natural choice for me when it came to selling my property in February 2010. He was utterly professional, transparent and energetic at every stage of the process - from first meeting to follow-up with both myself as vendor and with the purchaser. He reported to me frequently. This helped me to trust the process and the outcome. I continue to be very happy with the outcome of the sale.
Taruni Falconer
CUSTOM RESIDENTIAL MAY NOT BE THE BIGGEST BUT THEY GO THE FURTHEST
The team at Custom residential went over and above for the sale of my properties. I live overseas and so they willing offered to do many things that an owner would normally do. I can't speak highly enough of the efforts they went to, to get the end result. Custom Residential may not be the biggest but they go the furthest.
Jayne Ansin.
May 2010
LISTENED TO OUR EXPECTATIONS AND DIDN'T PRESSURE US TO DISCOUNT THE PRICE IN ORDER TO MAKE THE SALE!
"Jeanne and Steve were great to deal with on the sale of our house. They gave excellent advice on marketing and presentation and came in with a clear strategy from the start.
They also were easy to access and communicate with throughout the whole process. We were also very relieved that they listened to our expectations and didn't pressure us to discount the price in order to make the sale!
The end result was a fast sale to the ideal buyer at a price we were happy with. Thanks!"
M. W. K. - Vendor
April 2010
THE SAME ENERGY GOES INTO SMALL AND LARGE PROPERTIES ALIKE
Dear Sue and Dan, thanks so much for a such a quick and positive result on the sale of my property.
Your attention to detail and up front marketing programme brought in the right buyer in a very short space of time, resulting in multiple offers over one weekend and ultimately a cash unconditional sale!
Thanks Dan for the extra effort in making sure the entry and surroundings were well presented to give the best possible first impression.
I very much appreciate that the same energy goes into small and large properties alike and that was certainly proven by the dedication you both put into the cause!
Again ... thank you ... you guys rock!
Rebekah Andrae - Ponsonby
GOOD EXPERIENCE
Jeanne was proactive and worked hard for us. She sourced the buyer from her investment database and we had a very pleasing result and the good experience that everyone wants when they sell.
M & R - Vendors
WARMTH AND PROFESSIONALISM THROUGHOUT THE ENTIRE PROCESS
Sue Hatton has been exceptional in her dealings with the selling of John St. The warmth and professionalism shown throughout the entire process has been excellent and very reassuring.
Her feedback was prompt and honest, and her genuine interest and unfailing enthusiasm greatly appreciated.
I couldn't have asked for a better agent to represent my house, and deliver such a fantastic result.
R. Taylor - Ponsonby
I WOULD HIGHLY RECOMMEND NIC BLACKIE AND CUSTOM RESIDENTIAL TO ANYONE
Nic managed the sale of my property in a professional and straight up manner. Within two weeks of commissioning her services I received two excellent offers. With Nic’s assistance liaising between varying legal parties, the purchasers and myself she helped make what could have been a difficult sale go unconditional very quickly. Nic listened to what I needed from the sale and my circumstances and worked hard to provide me with the result I had asked for.
I would highly recommend Nic Blackie and Custom Residential to anyone who is looking to sell their home as they know their market, are approachable, sincere and results driven.
Susan Sterne- Grey Lynn
March 2010
HIGH STANDARDS OF INTEGRITY, PROFESSIONALISM AND HONESTY
This is my second opportunity to recommend Jason Trowbridge’s services. This time, nobody could believe that our house was sold in only two days. But it was not just a case of good luck - it happened because we had the best real estate agent on the job.
Jason planned everything impeccably, made all the preparations and worked his magic with passion and unfailing good humour. He also worked extremely hard, bringing into play his years of experience, astute observation, impeccable judgement and an extraordinary degree of dedication and focus. The result: a fast, unconditional sale at a great price.
Jason works always with high standards of integrity, professionalism and honesty. He conducts business with a transparency, charm, sensitivity and genuine warmth.
These intangible elements are invaluable at a time when you need to be moving forward with the next stage of life, as I was. Jason was aware of how emotional it was to be selling a loved family home, and took every opportunity to minimise any potential stress. I wholeheartedly recommend Jason Trowbridge to anybody selling their home.
Lisa Lark - Ponsonby
ALL OVER AND ABOVE THE CALL OF DUTY!
Hi Rose, thank you so much for all your help with selling 88 John Street. Mum and Dad have obviously kept me up to date with the outcome of the auction yesterday, which we are really pleased with, and which we know is attributable in large part to your professionalism and hard work.
Not only that, we also really appreciate all the things you did assisting with staging the house, the extra housekeeping and dealing with pesky doors and alarms - all over and above the call of duty! You've both been a complete pleasure to deal with.
Best regards, Sharon McGrath - Ponsonby
PROFESSIONAL BUT APROACHABLE AND WITH INTIMATE KNOWLEDGE
As first-time home sellers we were apprehensive about the whole process of selling our home, especially because it was a home that had been in the family for over 40 years.
We chose Nic Blackie at Custom Residential because her name kept coming up in conversations with neighbours and friends in the area. She is highly regarded and we soon found out why.
Nic is professional but approachable. She has intimate knowledge of the area, its surrounds and its market.
For sure we asked many simple and probably naive questions but Nic indulged us with her patient explanations every time. Her information and feedback was always timely and honest. Above all, we felt we could trust her and that we were in good hands.
It was also a nice to see Nic’s management and colleagues there at auction day supporting her and us in our moment of truth.
I can’t thank Nic enough for guiding us through it all with a very good result. When we’re ready to purchase another home, we’ll be calling Nic Blackie.
We wish Nic and the team at Custom Residential all the very best.
Joyce & Alex Fantoni - Grey Lynn
WE MADE THE RIGHT CHOICE IN SUE HATTON AND CUSTOM RESIDENTIAL
We had spent the last 5 years carefully renovating our home in Herne Bay and were always going to be pretty choosy about who we engaged to sell our home. Initially we were impressed with the Custom Residential philosophy, and the fact that they are not just one of the large franchise operators.
After a successful campaign and a great result at auction, we now know without a shadow of a doubt that we made the right choice in Sue Hatton and Custom Residential. The standard of advertising, Sue's energy and enthusiasm during the whole campaign were unparalleled in our experience. Our thanks to Sue and the whole team at Custom for all their hard work and service during the sale of our home.
Garry and Phil - Herne Bay
TO THE POINT, HONEST, TENACIOUS & EFFECTIVE
We had found a property we wished to purchase, and wanted a quick sale on our current property, and a good price, to allow us to do so.
Sue Hatton delivered results almost immediately. Within three days Sue had shown a dozen parties through and had obtained multiple cash unconditional offers. One offer was particularly good and another was an area record!
We have absolutely no hesitation in recommending Sue to anyone wanting to sell their property. Sue is direct, to the point, open, honest, communicative, tenacious and effective. She delivered a result for us beyond what we realistically expected, all while operating within a set of constraints we imposed on her.
If you want to sell you house and get an excellent result, talk to Sue.
S.R. - Herne Bay
February 2010
ATTENTION TO EVERY DETAIL
Jason, just a quick note of thanks for completing the sale of our Summer Street property. We are delighted with the result.
I realise the timing was not ideal when we made the decision to sell just prior to Christmas but your advise was correct. Although we only had a short timeframe you managed to get us on market very quickly, pause when the festive season was in full swing, and get things sorted again by the end January as we discussed.
The extra marketing push and your timing were terrific, as was the attention to making sure we had the property in the right physical shape and value band to ensure we moved forward quickly.
I know you had huge volume of enquiry to deal with and in the end the timing and terms of the sale reflected that effort.
Again thanks for your attention to every detail and I look forward to the next one.
Russ Hewitt - Ponsonby
SUE D IS A TRUE GENIE OF SALES
Sue D has been amazing to deal with from start to finish. Her genuine, honest and calming approach to what became a frantic multi offer situation gave me confidence in my potential purchase. This resulted in me winning the offer and unconditional two days later! Whirlwind. It is rare to get a real estate agent whom I truely believe worked both vendor and purchaser (me) to get the best result for both.
I cant believe I am so thankfull for spending more money than I thought I would and happy to part with it in the process of securing my new home and beginning! Sue is a true Genie of sales and will be the first person I contact whenever I sell any of my properties. Thanks Sue D!
December 2009
WHAT MORE CAN I SAY?
Nic was aware that my daughter and son-in-law were returning from London in December to enjoy a summer in their rental property before putting it on the market in the New Year.
She approached me to view the house in order to prepare a sales proposal and plan.
I felt that was showing initiative and agreed to meet her there. It seemed that the house would be perfect for some very qualified buyers she had been working with…
Two days later Nic presented two excellent offers. Within ten days of our initial meeting the house was not only sold but settled and the money in the bank!
What more can I say...
J Walters - Grey Lynn
WITH YOUR HELP WE JUST GOT ON WITH IT
Nic, I thank you very much for helping us to sell our home so promptly. I really appreciate the way that you went about dealing with us because we are quite private people and extremely busy and you supported us in that very well. With your help we limited the drama and just got on with it.
The mowing of our lawns for the photo shoot really sealed it for me as to knowing that you were the right person who deserved to be selling our home. I will recommend you to anyone who asks, of course and know that you are going to do extremely well.
D.A. - Grey Lynn
IT ALL HAPPENED SO FAST AND PAINLESSLY
Thanks for all your hard work selling the house, it was the best house selling experience I've ever had! Thanks to Rose too. I'm really happy it all happened so fast and painlessly.
B.R. – Westmere
ULTIMATELY IT WAS A SIMPLE PROCESS
Even before signing up with Custom Residential I enjoyed the benefit of Rose's expertise in relation to the purchase of the property to which I am moving.
Having secured a new home, it was necessary to ensure my current property sold as quickly as possible, Rose immediately swung into action. My house was on the market in less than a week.
Despite a tight timeframe, it sold only 18 days after being listed. I found both agents to be highly responsive, professional and knowledgable. Importantly, I felt I was listened to at all times and that their advice was honest and well-thought through.
Ultimately, selling my house proved to be a simple process - as a vendor, you can ask for no more.
E.T - Ponsonby
November 2009
DEFINITELY SOMEONE WE COULD TRUST
Dealing with Nic was fabulous. She established an easy/open relationship with us very quickly and we felt totally comfortable with her campaign plan.
Nic was extremely professional throughout the process and went to every effort to ensure we got he best out of our property -even offering to help out with the weeding!!
She kept us informed at every stage and her understanding of her local market was critical when it came to advising us in terms of price-setting our expectations and getting the right people-namely our buyer to auction.
We were thoroughly impressed with Nic and highly recommend her to anyone seeking an honest, fresh approach.
Definitely someone we could relate to on a personal level and above all trust.
Jo Lee - Grey Lynn
QUICKLY, UNOBTRUSIVELY & AN EXCELLENT PRICE
We are so pleased we chose Custom Residential for the recent sale of our home.
Our sale was brought on by a sudden change in family circumstances. John Wills and Dan Reed were extremely sensitive to our special circumstances and acted both quickly and unobtrusively to achieve an excellent price.
Thank you Custom.
Mary Egan and Gerard Reid - Pt Chevalier
MADE US FEEL AS IF WE WERE HER COMPLETE FOCUS
Thanks so much to Custom Residential and in particular, Sue Hatton.
Throughout the entire sales process, Sue’s dedication and motivation to sell our home was tireless. Sue’s passion for her job shines through and certainly contributed to ensuring a fantastic result.
We have been extremely impressed with Sue’s professionalism and above all else, her honesty. Sue kept us in the loop at all times and she made us feel as though we were her complete focus and that her sole aim was to get us the best result possible.
We would have no hesitation to recommend Sue to all of our friends and we have told anyone who has asked how fabulous she is at her job. Sue knows the Avenues like the back of her hand, which was the perfect fit for us for the sale of our home.
Sue - Thanks for making the first big step for us to return to Melbourne so easy. It’s too bad you don’t work in Australia as we’d love to have you sell and then buy our next home in Melbourne.
Amanda and David Edwards
Wanganui Avenue - Herne Bay
OPTIMISTIC AND DETERMINED
Dan Reed acted as our Real Estate Agent in recent weeks, selling our house in Point Chevalier. We were impressed by his optimistic attitude and determination in an uncertain market.
He has always been professional but has managed to remain very approachable and helpful, working often in the evenings and every weekend at our Open Homes.
He also went out of his way to make things less stressful for us, for which we have been very grateful.
We would not hesitate to recommend him to others looking to buy or sell their house.
Dominic Barson and Candida Fox - Pt Chevalier
SOLD FASTER AND FOR MORE THAN WE EXPECTED
We would like to take this opportunity to say a huge thank you to Custom Residential for their efficient handling of the sale of our home. We are especially appreciative of Rex Worthington for his professionalism and commitment to the sale of our property.
Not only did Rex sell our house much faster than we expected - he also sold it for more $’s than we had hoped for. It has been a pleasure to deal with someone of Rex’s caliber and experience and his sound advice has been invaluable.
We would not hesitate to call on Rex and Custom Residential to sell our home again for us in the future.
Thanks again guys!
Craig & Lisa Cramond
October 2009
STRESS FREE!
We are very pleased with the way Nic Blackie has handled the sale of our property. We found her to be really professional, warm and friendly. We still can't believe the sale was handled so quickly and efficiently. We highly recommend Nic to assist in the sale of your home. Thanks you again for the stress-free experience.
S.+ P. - Mt Eden
STRESSFUL SITUATION BECAME SO EASY
I was excited when asked to write a reference letter for Nic Blackie for several reasons. I wanted the world to know how Nic turned a seemingly stressful situation into an easy process. I was six months pregnant when we put our house in the market with Custom Residential, as we needed more space for our ever-expanding family.
Nic had such a high level of commitment, was respectful and showed initiative with great attention to detail.
We couldn’t believe the turn out at the auction, incredible. I can’t recommend her highly enough. Nic made it all so easy.
R.W. - Grey Lynn
YOUR HONESTY AND INTEGRITY IS SUCH AN ASSET
Sue, we would like to thank you so much for your commitment and dedication to achieving such a fantastic result for us at Wanganui Ave.
We have been extremely impressed with your focus, energy and professionalism. Your continued communication during the selling process made it stress-free and a pleasure to sell our home in such an unknown market.
Sue, your honesty and integrity is such an asset, this quality is one that will make you very succesful in your career.
We would have no hesitation to contact you again and entrust our home to you knowing that another great result will be achieved.
Wishing you all the best.
Marius Germishuyzen and Sharon Laffan - Herne Bay
SOLD 100% OF THE STOCK
Rose Kirkwood has been the primary agent responsible for selling apartments in two projects I am involved in, one in Upper Queen street in Auckland and the other in Takapuna on the North Shore.
The project has been difficult to manage because there are several key stakeholders involved, often with different expectations. Rose has navigated her way through this situation with integrity and skill. She has managed to sell 100% of the stock in the project in Upper Queen Street at prices that were pleasing given the market and the amount of stock for sale. She managed all qualified buyers and delivered a good result.
Her continued commitment to keeping communications regular and informative has been excellent which has made managing my stakeholders far easier. At times she has dealt with difficult situations between myself and my funders and continued to drive positive outcomes.
I would have no hesitation in recommending Rose as the lead sales agent for any person or project no matter how big or small.
Tristram Van der Meijden
Director - Westend Consulting Limited
TOTALLY ON TOP OF YOUR GAME
Rose, thank you very much for selling our Princes Wharf apartment.
Thanks for all the hard work and the well-targeted marketing.
You were totally on top of your game and made our selling experience easy in a really tough market.
You were respectful of our needs, mindful of our time frame and extremely generous with all advice and support. We especially appreciate your efforts in keeping us informed of progress every week.
Rose achieved a successful sale in an incredibly short time. If you want to sell your property without hassle and get the price you want Rose is the one.
Wendy Sigvetsen and Garry Schultze - Auckland Viaduct
INVALUABLE ADVICE
Thank you, Sue and Kerri, once again for achieving a great result for us and so quickly - it has made our move less stressful. And thank you for your good advice - it was invaluable. It was great working with someone so enthusiastic and passionate, and knowledgeable about real estate.
Keep up the great work - we wish you every success in the future.
Ali and Rob - Herne Bay
HONEST, DOWN-TO-EARTH, REFRESHING
Nic, thanks so much for all your help with our house sale in Grey Lynn. From day one to after our house sold, your professional, honest, down-to-earth advice was refreshing and I'm sure that all of our prospective buyers appreciated this too and that is so important. We would definitely recommend you and Custom Residential again.
All the best.
Tara and Tom Wellby - Grey Lynn
September 2009
A FINE EXAMPLE OF PROFESSIONAL EXPERTISE
"I write to thank you and your team at Custom Residential for your efforts and expertise in relation to the sale of 9 Dryden Street, which is owned by an Estate where I am the executor.
I have been in legal practice in Auckland as a property lawyer for 40 years. It is against this background of many years of experience that I express my gratitude on behalf of the charity which is the major beneficiary of the Estate.
I have been extremely impressed by your organisation and my client has benefited from your hard work.
I have been particularly impressed by your property consultants Sieva Jackson and Nic Blackie. I have been struck by their focused attention to detail, their energy and their engaging personalities.
They have relieved me of a great deal of worry in working through the sales process as executor and I am grateful for this. What could otherwise have been a stressful and difficult pre and post auction process, ran extremely smoothly and delivered a very good outcome.
Your company sets a fine example of professional expertise and, in my view as a lawyer, takes the real estate profession positively forward. I am sure Custom Residential has a great future."
Warwick Wright
Principal
RAINEY COLLINS WRIGHT
THIS WAS OUTSTANDING!
"Earlier this year we met Nic Blackie at several Open Homes conducted by her company, Custom Residential. Her personality, presentation and professionalism were obvious on every occasion and when we decided to sell our house at 10 Murdoch Road, Grey Lynn, we had no hesitation in asking her to market the property for us.
Nic impressed us with her approach to the task, particularly in the current volatile and unpredictable real estate environment. Not only did she display sound technical knowledge and skill, she also had networks and strong personal relationships that are essential when selling a property.
To our surprise and delight, we had a sound and attractive agreement signed within three days, settlement one month. This was outstanding.
Nic's honesty, integrity and dedication were greatly appreciated. Her ability to manage the numerous competing demands of the sale process, keep us happy and steer the matter to a successful outcome, is a talent not shared by many in her profession.
If the opportunity arose, we would not hesitate to employ Nic again. It was a pleasure to work with her. We have no doubt that she will continue a successful career in real estate. We wish her every success and look forward to keeping in touch on a personal level."
P. Faire & M. Bryson - Grey Lynn
ALL I HAD TO DO WAS SIT BACK & SAY "THANK YOU"
"I have just sold my house and it was the most enjoyable experience. I was introduced to Dan Reed and Custom Residential.
Dan took all the worries and strain out of the process. Selling a house can be a mine field, but Dan saw to everything all I had to do was sit back and say: Thank you."
H.F.B. - Pt Chev Vendor
August 2009
WE UNRESERVEDLY RECOMMEND YOU
"After being impressed by Nic's warm and professional manner at an open home, we were impressed again after we discussed listing our property with her.
Nic is truly a pleasure to deal with as a vendor, and judging by her ability to present multiple offers leading to the quick sale of our apartment in a depressed market in the middle of winter we can only assume the buyers agree!
Thanks again Nic, it was a pleasure to meet you and have you sell our apartment, we unreservedly recommend you to others!"
M.D. Grey Lynn - Vendor
PERSEVERANCE AND DETERMINATION
"Nic Blackie showed levels of perseverance and determination in getting our apartment sold which was refreshing.
Two months of open homes in the middle of winter every Saturday and Sunday, and despite the gloom being felt by the vendors, Nic would walk in the door full of cheer and optimism.
Ours was never going to be an easy sale but we quickly realised that if anyone could sell it Nic could!"
K.S. Grey Lynn - Vendor
YOU UNDERSTOOD US
"I wanted to say that we have enjoyed the experience of selling with you.
We chose Custom Residential because we wanted to support a new and localised business that is reflective of what we are fundamentally about, with our new business, Art and Object.
We were so passionate about our home and wanted to find a buyer who fell in love with what we had invested in, our style, love, vision, and of course, be able to build and create their own future development of the property.
So it was immensely important to us to find an agent that could relay that to the buyer and make the process incredibly amicable.We had absolute confidence with Nic to present this to the deserving owners.
We felt that you understood us, and our future requirements and have made a concerted effort to find us our next home.
We would (and have) gladly recommended you and Custom Residential to our friends and colleagues."
E.M. Westmere - Vendor
July 2009
HATS OFF TO SUE AND KERRI!
"Having unconditionally bought before we had even decided to sell, we turned to John Wills and the Custom Residential team as we liked their fresh, customer centric approach.
Even better, John is a person you can actually talk to - someone who relates and will listen. So, here we are, in a seller situation with a number of real-estate firms as options to sell our property in ‘The Avenues' in Herne Bay. We had always favoured John so we gave the Custom team a shot on a very, very compressed time-table.
John was away and introduced us to Sue and Kerri. Little did we know, that we would get double teamed! We gave them the "go" on the Friday of Queen's birthday weekend. We went away, and came back on the Monday night to 2 qualified, ‘clean' offers. We negotiated with 1 buyer and had it all signed up and unconditional within 7 days.
As vendors, and having bought and sold a few times before, I was very impressed - we were constantly kept abreast of where things were at. I have no doubt that Sue and Kerri got the best price for us at the time - they had the qualified buyers and the knowledge, passion and enthusiasm to make it happen.
Selling in a perceived slow market needs strong, capable, resolute people - John, Sue and Kerri are those people."
M.M. Herne Bay - Vendor
FANTASTIC JOB
"I have already had a talk with a few of my colleagues and told them what a fantastic job Custom Residential did. I am enthusiastic to use Si and Nic and the team at CR on any property that I may have in the future."
G.B. Grey Lynn - Vendor
DEDICATION AND COMMITMENT
"Dan contacted me after he noticed I had numerous attempts at selling my property.
After my previous experiences I quickly realised that Dan and the team at Custom Residential had a unique friendly approach to Real Estate, so I felt very much at ease listing my home of fifteen years with them.
Dan's dedication and commitment to selling my home gave me the confidence I had made the right decision and after 6 weeks of viewings my house was sold.
I wholeheartedly recommend Dan to anybody in the Point Chevalier area who is considering selling and the name 'Custom' really does suit how they operate."
R.J. Pt Chevalier - Vendor
NO BULL
"Thank you for all your prompt action, your focus on completing the sale never wavered, well done. No bull shit either, which I love, just pure commitment. Our sincere thanks for all your hard work."
A.M. Herne Bay - Vendor
ACHIEVED A PRICE BEYOND EXPECTATION
"I can't believe how quickly Sue sold my apartment! Her professionalism and efficiency led to a quick result which minimised my marketing costs and achieved the price beyond our expectations. Sue is friendly, capable and we would definitely engage her in the future, and recommend her to our friends and family. Thanks Sue!"
F.F. - VENDOR
June 2009
THEY ACTUALLY ARE DIFFERENT
"Custom Residential say they're different and we were delighted to discover they actually are different!
From our 1st friendly email conversations, our entire engagement with Sue has been fantastic. Sue impressed us with her outgoing and proactive approach - she acknowledged our needs, personalised her service, and exceeded all of our expectations - AND delivered a fabulous sale result within a week of listing!
We've loved meeting Sue and absolutely recommend her and Custom Residential to anyone thinking of listing their property. Sue understands that selling your property is a big deal and that makes all the difference."
S+S+N Ponsonby - Vendor
May 2009
THE PERFECT CHOICE
"We have known Sue for several years and have always found her to be both professional and personal at the same time.
She has shown an interest in our family, our children and the changing needs of our family unit. Over the years she has shown us properties which have been for sale, keeping in touch and maintaining contact.
This made her the perfect choice for the real estate salesperson to sell our home.
Once again she understood our needs, and developed a personalised marketing campaign to suit us. She worked diligently with buyers to bring us constructive feedback regarding the current market, and ultimately achieving an excellent sales result for our home.
Sue knows the local area, is in touch with buyer's feedback, and will stop at nothing to achieve a positive result for all concerned."
S.B. & D.C. - Westmere
DECIDING ON THE RIGHT AGENT WAS SERIOUS BUSINESS FOR US
"Deciding on the right agent to sell our renovated Grey Lynn villa was serious business for us. After much research what tipped the scale was not only were Nic and John successful in the area and professional in their approach, they were genuinely good people! We could see they appreciated the blood sweat and tears that had gone into making the property what it was.
We often saw Nic working around the area and while always friendly and available to talk, she gave us the space we wanted to finish the project- further cementing in our minds her priorities laid with doing what was best for us.
Throughout the whole marketing process Nic and John were extremely professional, approachable and diligent in their follow up something strongly supported by our friends and family who quietly viewed the property throughout the period. We were very impressed with the effort and quality work they produced culminating in a huge auction day and a great result for us.
We are now able to move on to our next project and highly recommend Nic and John to any vendor who seeks an agent prepared to do the hard work, cover all bases and drive hard to achieve the best possible result for the homeowner."
H.H. Grey Lynn - Vendor
GREAT RESULTS IN AN UNSTABLE MARKET
"We are really pleased with a swift and excellent deal from Kerri and John. The team at Custom are very motivated and able to produce great results in an unstable market."
R.V. Ponsonby - Vendor
WE COULD NOT HAVE ASKED FOR A BETTER OUTCOME
"Nic, thanks again for all your hard work and efforts over these past weeks and especially today. It's all quite surreal and we still can't quite believe it as it's all happened so quickly and without any stress. I don't think we could have asked for a better outcome really, the approach and strategies you put in place were perfect. Mum just got the best Mother's Day present ever!"
S.T. Grey Lynn - Vendor
April 2009
REFRESHING APPROACH
"On a personal note, I wanted to convey how refreshing I found your approach to this whole process: you and your team were not only thoroughly professional, but also extremely nice people who I felt genuinely cared about our needs."
J.B. Freeman's Bay - Vendor
March 2009
PASSION, ENERGY AND PRAGMATISM
"As a residential real estate investor, I have dealt with many real estate agents over the years.
John Wills and the extended team at Custom did an outstanding job for me, even before the word "go".
John impressed me with his passion, his (positive) energy and pragmatism, the latter a rare occurrence amongst most real estate agents, as well as his "hunger" to be able to represent and sell my properties.
Within a time frame of 4 weeks the (multiple) properties were marketed by John Wills and Nic Blackie AND sold on the same day via auction in March ‘09!
The next time I sell another of my properties I will most certainly give John & the Custom Residential Team 'first right of refusal'..."
A.S. Herne Bay - Vendor
February 2009
MY BEST INTERESTS AT HEART
"I chose John Wills at Custom Residential because he has a reputation for being honest, reliable and totally committed to his job.
When he marketed and sold my Schofield Street property recently, this is exactly how I found him to be.
I was staggered when he created a multi-offer situation and presented me with 5 individual offers at 9.30 on a Tuesday night.
We negotiated with the best one and had a contract by 10.30 that same evening.
I really felt that John had my best interests at heart and I would definitely use him again."
P.B.
January 2009
SERIOUS ABOUT ACHIEVING THE BEST RESULT
"I listed with John Wills at Custom Residential because he is a proven local specialist.
To date he has sold 6 of my properties (all local) and has achieved great results.
We had 52 groups view the property on the first weekend of open homes and John presented me with an unconditional offer straight after the weekend.
Prior to that, he had bought buyers to the property on Christmas Eve and right through the holiday period while I was away.
John is easy to deal with and serious about achieving the best result he can.
I'd recommend him to anyone in the local area."
P.L. - Herne Bay Resident
UNDERSTOOD OUR REQUIREMENTS & WORKED DILIGENTLY
"Given the economic climate my wife and I were unsure of whether we wanted to enter the property market late last year. However, after meeting Kerri, things just seemed to flow; eventuating in the purchase of our new home.
Kerri made the search for what we wanted effortless and constantly kept in touch with the details that counted. She understood our requirements and worked diligently to only provide us with suitable homes to view. Above all else Kerri listened which was so important as the process was a daunting one.
Kerri's natural personality was a pleasure to deal with and I would recommend her to any others contemplating a purchase in real estate."
A.L.
CONSISTENTLY GOOD RESULTS
"We interviewed a number of local agents and our decision to use John was based on his open and down-to-earth approach and the consistently good results that he had achieved with what we considered to be the lion's share of sales in the area. John achieved a great price and continued to be responsive and helpful following the sale."
R. & L. G. - former Ponsonby Residents
UNDERSTANDING OF THE MARKET
"Sue sold my property in Westmere. I had contacted her as I had been impressed with the success of her past marketing campaigns in the area.
I have been impressed with her professionalism and understanding of the market and her skill in positioning properties to attract the right buyers. She was honest in her appraisal and recommendations for marketing my property and made the whole process run very smoothly for me. It has not been the easiest of times to sell a property and I have appreciated Sue's positive attitude and high level of motivation to achieve a successful result.
I have been very happy with her service and the result and would not hesitate to recommend Sue to others looking for a proactive, professional and customer focused approach".
P. N. - Vendor
WE COULD NOT HAVE ACHIEVED A BETTER RESULT
"We have both bought and sold through John Wills; on each occasion we experienced an open and honest relationship combined with a consistent level of professionalism. We felt comfortable with John's advice and do not believe that we could have achieved a better result through anybody else."
J. & K. - former Herne Bay residents
ABSOLUTELY EXEMPLARY
"Dear Sue, I am writing to express my gratitude for your assistance and support in facilitating the recent sale of my property. I found your direct manner and positive attitude to be a huge asset. Your sincerity in dealing with myself and my partner was outstanding. The concise and detailed approach you took to documentation and advertising was also first-rate. The expeditious manner in which the whole process was completed was very impressive and overall I found your demeanour, cognizance of the market and the industry as a whole, and sales ability absolutely exemplary in every fashion.
To this end, Sue, I wish to both thank and congratulate you for a job done with impeccable deportment and professionalism."
D.J. Vendor
HE HANDLED ALL ASPECTS OF THE SALE
"After facing the proposition of moving back to Sydney very quickly we were faced with the prospect of selling our home in Islington Street as soon as possible. We entrusted this task to John Wills and we are extremely pleased that we did. After only three open homes John sold our home for a great result. He handled all aspects of the sale with great professionalism. We felt very comfortable with leaving every detail of the sale for John to handle and we're not disappointed. We would highly recommend John to anyone thinking of selling their home as he can achieve an amazing result.
Thanks very much John. We were very relieved to be able to leave so much up to you after we left. We hope you have a great future and wish you all the best."
P. & L. former Ponsonby residents - Vendors
I CANNOT FAULT HER
"Sue Hatton recently acted for me as my real estate agent in the successful sale of my property at 95 John Street, Ponsonby. I can highly recommend Sue as an agent, she was thoroughly professional throughout the marketing campaign and she brought to it a level of enthusiasm which I am sure conveyed itself to members of the public viewing the property.
Sue kept me informed of all interest in the property, she followed up each and every person who viewed it and I cannot fault the manner in which she tirelessly ensured that everyone was engaged in the sale process.
She ensured that the marketing of the property was carried out with the utmost exposure in the target market and this was evidenced by the incredible auction result ultimately.
Sue was always available for me to contact and was extremely supportive of me as a vendor. She responded to every anxiety and query with empathy, while at the same time being direct and giving her honest opinion.
D.N. Ponsonby - Vendor
A GREAT PRICE IN RECORD TIME
"We found John to be a very approachable and professional person to deal with. He was a very patient sounding board (and freely gave his expert opinion) for at least six months before we finally put our property on the market. True to his legend he got a great price in record time. John specialises in the local (Ponsonby, Grey Lynn, Herne Bay) market and it shows with a good knowledge and a good database of clients. We have recommended John to a number of our friends and collegues and we will enroll his services again."
S. & L. - former Ponsonby residents
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