Sue is "tenacious as a terrier" in pursuing and achieving the results you deserve.

In her career in real estate sales, Sue has very quickly carved out a significant place for herself in the competitive Central Bays property market, and she is without doubt one of the most respected agents of the area.

Sue's tenacity and tendency to take real pride in achieving the best possible result for her vendor has seen her build a great track record in local sales including achieving the second highest price ever paid for a property in Ponsonby.

Sue brings a tireless approach to each and every property, and is focused on achieving the best price in any market climate. She knows that selling your home is a big deal and her customer focused attitude is attested to with raving testimonials:

"Our entire engagement with Sue has been fantastic. Sue impressed us with her outgoing and proactive approach - she acknowledged our needs, personalised her service, and exceeded all of our expectations - AND delivered a fabulous sale result within a week of listing!"

UNWAVERING NEGOTIATION SKILLS

Before real estate, Sue honed her sharp negotiating skills during twelve years in the competitive liquor industry, where she held sales and management roles with McCashins, DB Breweries and Frucor Beverages.

Her unwavering negotiation skills have earned Sue a solid referral business and reputation of having her Vendors interests absolutely at heart, this combined with her honesty, exemplary communication skills are the main reasons behind her success. 

WHAT PEOPLE SAY ABOUT SUE HATTON

SUE HATTON HAS BEEN AN OUTSTANDING AGENT

It is always difficult to sell a family home where you have raised your 3 kids for the past 8 years, so when choosing an agent we wanted someone who understood the shear magnitude of what we were doing.  I can say without a doubt Sue Hatton has been an outstanding agent, professional, friendly, kind and very sincere from day one of signing up with her.  We have sold several properties over the years and never been back to the same agent; we wouldn't hesitate using Sue at Custom Residential again, and would recommend her to all our friends. 

Thanks again Sue for a fantastic quick and successful campaign  

Cheers Stephanie and Angelo

SUE SECURED A SOLID RESULT FOR OUR AREA AND WE HAVE NO HESITATION IN UTILISING HER SERVICES AGAIN

We engaged Sue Hatton recently to market and sell our recently renovated home in Grey Lynn. Having dealt with Sue previously with the purchasing of two properties we were very impressed with her style and negotiating skills.  When we began to research who would be best to sell our home – Sue was at the top of the list. 

Throughout the rigorous three week marketing campaign Sue made sure we were advertised and marketed in all arenas applicable to our location. She kept us informed of her movements and actions and was quick to advise us of anything we needed to know. Our Open Homes were conducted efficiently and considering we were averaging 60 – 80 groups through our home a day she managed and coordinated this impeccably. 

We were selling our house via auction which can be an extremely stressful process for the Vendor. Sue remained calm, confident, professional and positive throughout the auction which to us was a vital ingredient to the process. Sue secured a solid result for our area and we have no hesitation in utilising her services again. 

Regards, 

Bridgette Johnstone & Tyrone Le Roux

Urban Space Ltd

THRILLED WITH THE RESULT THAT YOU GENERATED FOR US

"Dear Dan and Sue,

Just to say thank you for all your hard work, we know we were a 'challenging' client and we are thrilled with the result that you generated for us.

You promised us a customer focused service and that's exactly what you delivered!

We wish you every success for the remainder of the year.

Best wishes Liz & Carl".

CUSTOM RESIDENTIAL MAY NOT BE THE BIGGEST BUT THEY GO THE FURTHEST

The team at Custom residential went over and above for the sale of my properties. I live overseas and so they willing offered to do many things that an owner would normally do. I can't speak highly enough of the efforts they went to, to get the end result. Custom Residential may not be the biggest but they go the furthest.

Jayne Ansin.

THE SAME ENERGY GOES INTO SMALL AND LARGE PROPERTIES ALIKE

Dear Sue and Dan,

Thanks so much for a such a quick and positive result on the sale of my  property.

Your attention to detail and up front marketing programme brought in the right buyer in a very short space of time , resulting in multiple offers over one weekend and ultimately a cash unconditional sale!

Thanks Dan for the extra effort in making sure the entry and surroundings were well presented to give the best possible first impression.

I very much appreciate that the same energy goes into small and large properties alike and that was certainly proven by the dedication you both put into the cause!

Again ... thank you  ... you guys rock!

Rebekah Andrae

WE MADE THE RIGHT CHOICE IN SUE HATTON AND CUSTOM RESIDENTIAL

"We had spent the last 5 years carefully renovating our home in Herne Bay and were always going to be pretty choosy about who we engaged to sell our home. Initially we  were impressed with the Custom Residential philosophy, and the fact that they are not just one of the large franchise operators. After a successful campaign and a great result at auction, we now know without a shadow of a doubt that we made the right choice in Sue Hatton and Custom Residential. The standard of advertising, Sue's energy and enthusiasm during the whole campaign were unparalleled in our experience. Our thanks to Sue and the whole team at Custom for all their hard work and service during the sale of our home"

Garry and Phil, Herne Bay.  

IF YOU WANT TO SELL YOU HOUSE AND GET AN EXCELLENT RESULT, TALK TO SUE.

We had found a property we wished to purchase, and wanted a quick sale on our current property, and a good price, to allow us to do so.

Sue delivered results almost immediately.  Within three days Sue had shown a dozen parties through and had obtained multiple cash unconditional offers.  One offer was particularly good and another was an area record!

We have absolutely no hesitation in recommending Sue to anyone wanting to sell their property.  Sue is direct, to the point, open, honest, communicative, tenacious and effective.  She delivered a result for us beyond what we realistically expected, all while operating within a set of constraints we imposed on her.

If you want to sell you house and get an excellent result, talk to Sue.

S.R, Herne Bay - Vendors

MADE US FEEL AS IF WE WERE HER COMPLETE FOCUS

Thanks so much to Custom Residential and in particular, Sue Hatton.

Throughout the entire sales process, Sue’s dedication and motivation to sell our home was tireless. Sue’s passion for her job shines through and certainly contributed to ensuring a fantastic result.

We have been extremely impressed with Sue’s professionalism and above all else, her honesty. Sue kept us in the loop at all times and she made us feel as though we were her complete focus and that her sole aim was to get us the best result possible.

We would have no hesitation to recommend Sue to all of our friends and we have told anyone who has asked how fabulous she is at her job. Sue knows the Avenues like the back of her hand, which was the perfect fit for us for the sale of our home.

Sue - Thanks for making the first big step for us to return to Melbourne so easy. It’s too bad you don’t work in Australia as we’d love to have you sell and then buy our next home in Melbourne.

Amanda and David Edwards
Wanganui Avenue, Herne Bay - Vendors

NO BULL

"Thank you for all your prompt action, your focus on completing the sale never wavered, well done. No bull shit either, which I love, just pure commitment. Our sincere thanks for all your hard work."

A.M. Herne Bay - Vendor

I HAVE THE HIGHEST REGARD FOR HER

"Sue Hatton acted for me as my real estate agent in the successful sale of my property at 95 John Street, Ponsonby.

I can highly recommend Sue as an agent, she was thoroughly professional throughout the marketing campaign and she brought to it a level of enthusiasm which I am sure conveyed itself to members of the public viewing the property.

Sue kept me informed of all interest in the property, she followed up each and every person who viewed it and I cannot fault the manner in which she tirelessly ensured that everyone was engaged in the sale process.

She ensured that the marketing of the property was carried out with the utmost exposure in the target market and this was evidenced by the incredible auction result ultimately.

Sue was always available for me to contact and was extremely supportive of me as a vendor.
She responded to every anxiety and query with empathy, while at the same time being direct and giving her honest opinion.

I have the highest regard for her as an agent."

D. Norris - Ponsonby Vendor

Read more references on Sue and other members of our team.