"Custom Residential say they're different and we were delighted to discover they are actually different"

CLIENT FEEDBACK

Our results are testimony to our success, but what our customers experience along the way and are prepared to put their names to is really why we are different to work with. We are proud of the client reviews below. Enjoy.

March 2013

WE WOULD DEFINITELY RECOMMEND ROBYN TO ANYONE LOOKING TO SELL THEIR HOUSE

In a highly competitive market, we chose Robyn Ellson to sell our house as we were really impressed with her local knowledge, experience and her understanding of the current market. Robyn gave us great advice on how to maximise our home's potential. Robyn was committed to getting us the best sale price possible and worked tirelessly to achieve this for us. We would definitely recommend her to anyone who is looking to sell their house.

Portia Treadwell & Mitch Campbell

NO NONSENSE, RESULTS-DRIVEN AGENT

I engaged Marc Collins last October to sell my villa in Summer Street, Ponsonby. I had looked at a few other agents but I had dealt with Marc a few years ago when I was in the buyer shoes and found him to be really honest and transparent to deal with.

He had some great advice on how to correctly market the property and once on the market didn’t continue to talk down price expectation or shift off what we had decided on. He knew the job he had to do and he just delivered.

Although the saying ‘go the extra mile’ is often used, Marc really does run his business around this. Nothing ever was an issue, offering to help with letting in trades people prior to the property going on the market etc.

We absolutely recommend Marc if you are after a no-nonsense, results driven agent, who really works for you. He really understands the market and has a great knowledge and game plan on how to get the best result.

Kind Regards, Sarah Foote.

Feb 2013

GUIDANCE, KNOWLDGE, PROFESSIONALISM AND SUPPORT

To date, Jason has been with me through four sales and three purchases of investment properties and personal residences. With these transactions, he has built up an accurate profile of my particular needs and preferences. Together with his experience, knowledge and broad understanding of property and people, Jason can speedily assess options, make recommendations and help to create excellent opportunities for me.

Jason always acts with integrity and his advice has always been spot-on. Whilst recently purchasing a new home with a tight timeframe, I needed to make some big decisions fast, and because I know I can trust Jason, I felt absolutely confident in acting as and when needed. All went smoothly with no stress for me. Within less than a week Jason had sold my investment property, and helped me to put in a successful unconditional offer on the property I wanted to buy.

I could not have achieved any of this without Jason’s guidance, knowledge, professionalism and support. He even introduced me to some valued contacts when I needed other services fast. It was only after everything was in place that I realised how much hard work Jason had done behind the scenes in order for it all to happen. Result: stress-free sale and purchase in six days, and a very happy move for me. I give Jason Trowbridge my highest recommendation.

Lisa Lark

Oct 2012

HARD WORKING AND ENERGY IN SPADES!

Robyn from Custom Residential was my first choice because of how proactive I find her to be. Selling not one but two houses in Rocky Nook Avenue took a lot of hard work and energy that Robyn provides in spades. The results speak for themselves. Robyn produced two happy buyers which left me a happy vendor. I could not recommend any other agent more highly. Thanks again Robyn!

Kris Meyer, 1 and 3 Rocky Nook Avenue, Kingsland

Sept 2012

A NEW STYLE OF PROPERTY AGENT

Kendal Graham brings in a new style of property agent. Her realness, focus, skill and integrity put me at total ease as we navigated the big challenges that came up selling my property. From start to end there is total commitment and accuracy as she applies what's needed to attract and manage the market and drive a campaign to success.

The process of working with Kendal is a rewarding experience and it was a pleasure to have her handle my property sale. We achieved an extremely successful result and I regard her very highly, both personally and professionally.

Cola Larcombe

August 2012

YOU DELIVERED WHAT YOU PROMISED TO US

We would like to express our thanks to Jason for arranging the viewing, attorneys, and the auction preparation and success for the sale of our property at 60 Rose Road.

Over the period of time we owned this property, you always kept us informed of the market conditions in this area and advised us of any activity so we could make an informed decision on when to rent or arrange to have the property on the market for sale.

Your decisions to auction the property was at the perfect time where we were able to achieve the highest gross sale price on Rose Road. Not only did you handle all the details perfectly, but you kept us informed hour by hour, so we had complete confidence in your handling of our property.

We would like to thank you for the honest and trustworthy work and all the hours you allocated to the succesful sale of the property and also in addition, the after sale work with the tenant. You delivered what you promised to us and we thank you for your complete effort in handling our investment with the best care.

Best Regards and thank you.

Ella & Danny Gross

July 2012

WE WILL DEFINITELY BE ENLISTING HER SERVICES AGAIN

When we decided to sell our Ponsonby villa, Denise was the only salesperson we contacted. She had helped us find tenants five years ago, when we purchased the property, and we were so impressed with her professionalism and knowledge of the area, we knew she would be the best person to sell the place for us.

The sale turned out to be a stress free experience. There were tenants in the property and Denise liaised with them and kept them happy through the 3 weekends of open homes.

After each weekend she provided us with a comprehensive report of the activities for the previous week so we were totally informed with what was happening. Although the property did not sell under the hammer, she was able to negotiate a sale, in excess of our reserve price, immediately after. At no stage did she attempt to have us lower our price, but instead worked successfully to get us a price we were happy to accept.

If you a looking for an agent who will work professionally for you, the vendor, we would recommend Denise without hesitation. If we buy or sell in Ponsonby again, we will certainly be enlisting her services.

Murray & Greer Draper

June 2012

EFFICIENT, BUSINESS-LIKE, PROFESSIONAL AND FRIENDLY

Patrick McCarthy acted as chief agent on the successful sale of my property at 36 Trinity St Herne Bay in April/May 2012.

Right from the time of my approaching Custom Residential and a contract being signed, Patrick was efficient, business-like, professional and friendly. He prepared detailed material for me to read about the marketing of my house. He ran open homes with diligence and punctuality and was willing to do more than might have been expected to keep me informed of progress.

At the time of auction, and especially in the days following it, he worked extremely hard to bring the final bidder up to a level of offer that I was content with. Patrick even stayed very much in support up to and including settlement day when he pitched in to help me with the last-minute pieces of furniture that I was dealing with. This really helped lower the stress levels that can build up on such occasions.

I would recommend him as a very able sales agent and as someone who has good communication skills and does his job with thoroughness.

Brian M

ONCE AGAIN JASON TROWBRIDGE HAS WORKED WONDERS FOR ME

Once again Jason Trowbridge has performed wonders for me. I have had the privilege of working with Jason on a number of occasions, and each time it just gets better.

Jason really gets to know his clients and every property he sells, which makes for a smooth pathway to an optimal outcome in any negotiation. He doesn’t waste time, nor does he rush. He makes sure he understands the needs of vendor and purchaser thoroughly. His instinct is unerring, his insight sharp and clear. All of this makes for direct, efficient communication and stress-free progress at all stages of the process.

When I ask Jason about anything to do with property, he never presumes to push his advice, and totally respects my opinions. I feel absolutely no pressure to make a decision according to Jason’s recommendations – but I certainly take them into account, as he has immeasurable experience and knowledge.

On this latest occasion, Jason’s timing and marketing of my property were, as always, impeccable, and he secured me an unconditional sale that yet again exceeded my expectations. He then introduced to me another property on the market which he thought might suit my needs – again, with no pressure. His judgement was spot on, and I settled on the two properties on the same day. I  love working with Jason!

Lisa Lark

May 2012

HE IS  A MAN OF HIS WORD

Our first experience with Jason was about early April 2011.  He contacted us by phone and asked if we were interested in selling our property.  From that very first meeting he appeared a very genuine and honest gentleman.  After that it was all go. We absolutely recommend Jason for his expertise in real estate selling. 

His manner and high integrity were very reassuring and we never doubted that he had our best interest in mind when it came to getting the best price for our property.  He was very patient and also asked us to be patient.  “Don’t worry, I will get the price you want and maybe more” he would say.  And get the best price he did.  He is a man of his word.  He never rushed us or made us feel pressured to selling.

If we were to sum up Jason these are the words that come to mind: PROFESSIONALISM, HONESTY, INTEGRITY.

Sarla & Nick Patel

PERFECT BLEND OF SENSITIVITY AND BUSINESS SAVVY

There are not many people you do business with that you could also share a family drink with, but the Dowdles are an exception. They live their byline - forming sincere relationships with their vendors, which in our case will continue as a friendship long after we leave the Hill.

What we love about Keith and Sandy is that they genuinely listen, and respect the vendors point of view. When it came to marketing our property they identified and reflected all the qualities we loved about our home, and our shared passion for living on the Hill. They are the perfect blend of sensitivity and business savvy - which reflected in a pain-free campaign and a stellar result. Thank you so much Keith and Sandy, for helping make our dream move to the country a reality!

Di and Janine, 10 King Street

YOU FEEL THAT YOU ARE PART OF HIS TEAM THROUGHOUT

Jason sold us our property a few years back and has kept in touch with us since.  We were so impressed with him that when it was time to sell, we had no hesitation in asking him to act for us. Jason’s experience in the locality enabled him to devise a marketing plan that was a little different to the standard one that would be expected.  It was executed so well that we had 6 (yes, SIX!) buyers at our auction, all of who thought that they were going to own the house.

He is genuinely excited by the whole sale process and invests a great deal of time into you and your property, ensuring regular updates and planning meetings (even at 7am over breakfast).    You feel that you are part of his team throughout that is focused on getting the best result possible.

If the process of selling a house can be enjoyed, then Jason makes it enjoyable!  Contact him.

Patricia Hayden-Payne (phone number available on request)

AN ABSOLUTE DELIGHT, A RARE FIND!

Lynn Gore from Custom Residential recently sold our Grey Lynn home and was so professional and nice to deal with I felt compelled to write a reference regarding our dealings with her and the Custom team. From the first day on the market, Lynn kept us to date with what was happening and I always felt that our house sale was entirely safe in her hands. She was completely honest and open with feedback and throughout the negotiation process kept us fully in the loop. We always felt that she was working her absolute hardest for us and was very results driven, whilst also ensuring that the whole process was very smooth.

 Lynn was an absolute delight to deal with, incredibly dedicated and I wouldn’t hesitate recommending her to anyone looking at selling their property. She’s a rare find!

Kind Regards,

Anna Magasiva.

ON THE MARKET 2 YEARS WITH OTHERS SOLD IN 5 DAYS WITH KIRSTY VEGAS

My property had been on the market with various real estate companies for approximately 2 years, without success. I had even contemplated dropping the recommended asking price, believing there were no buyers in my price range.

Kirsty approached us to market the property and, from the date of listing & working the property, had an unconditional cash offer in 5 days for the listed price. There was also strong interest from other potential buyers.

From the initial contact, Kirsty maintained constant updates on progress. I must admit, I have never known a real estate salesperson to be so committed & optimistic.

I would also like to commend Kirsty on her honesty & integrity as on more than one occasion she advised I provide information for the buyer & pointed out potential fish-hooks which may have jeopardized the sale or caused potential future problems.

I recommend her to all my friends & colleagues.

T Lipanovich

Phone number available on request

PROFESSIONALISM, ENTHUSIASM AND REGULAR COMMUNICATION

Thanks Robyn, Clive and I have been impressed with your professionalism, enthusiasm and regular communications throughout our listing and marketing process. The price we received for Bright St was beyond our expectations, but it is your handling of the sale that we most appreciate.

Kind Regards, Janice

AN ODE TO ROBYN

She’s excited by the challenge
She turns drudgery into fun
When she runs her eye over your house
Who knows what it will become!
As an owner she gave me good measure
With feedback and phone calls overseas
I relaxed and enjoyed a good holiday
Knowing Robyn was safe with the keys!
So if you are wanting an agent
Hardworking, creative and fun
Take my word and choose Robyn
Before long, you’ll find the job done!

Barbara Bates, 18 Copeland Street, Eden Terrace

March 2012

THEY ACTED IN OUR BEST INTERESTS EVERY TIME

We chose Keith and Sandy Dowdle because they are smart, professional, flexible and have always gone the extra mile for us, whether buying or selling. Their recommendations re the campaign, marketing, strategy and auction were spot-on. They acted in our best interests every time - it wasn't just about taking the first offer, or the top bidder to get a sale, it was about maximising and massaging to get the best possible price. Ultimately, the result speaks for itself - auction day was sensational, and the property sold under the hammer for significantly more than we expected, with Keith as auctioneer. Thanks Keith and Sandy. We'll be back!

Caroline & Jeremy

WINNING TEAM THAT GETS REAL RESULTS

We chose Patrick and Maria to sell our St Marys Bay property after interviewing a number of 'local' agents that we thought might fit the job. What impressed us over and above the other agents was Patrick and Maria's level of commitment and belief in our property as a special home.

We knew from the beginning of the sale process that Patrick and Maria were fully engaged and focused on a successful outcome that reflected the effort and value we saw in our house. They engaged with us in developing a strategy to best market our property, understanding that we have a busy family and saw how best to suit our needs.

At no time did we feel we were getting anything but total honesty from them, communication was regular and detailed, leading to a great auction and successful sale price.

Grant T

WE FOUND HIM TO BE PROFESSIONAL, DISCREET, STRATEGIC AND STRAIGHTFORWARD

We chose Marc Collins as our Real Estate agent for the sale of our first home and cannot recommend him highly enough to future house sellers. Throughout the entire process we found him to be professional, discreet, strategic and straightforward with us.

He was incredibly prompt with his appraisal and marketing strategy, and diligent throughout the marketing campaign. He always followed through on everything he said he would deliver. And it was apparent at all times during the process that he was working to get the best deal for us, as his client.

He is excellent at communicating between different parties to keep everything moving forward smoothly (so much so, that our very seasoned, award winning mortgage broker praised his work and wanted his phone number!).

We would engage his services again in the future and do not hesitate to recomment him to anyone else.

N Ahrens and J Wilson

February 2012

LYNN TOOK COMPLETE CONTROL OF THE WHOLE PROCESS

Putting our property on the market for the third time we were looking for an agent who was a step ahead of the rest. Lynn didn't disappoint. Being joint owners living in different parts of the country, and with tenants we were reluctant to disprupt, Lynn took complete control of the whole process. She listened to our objectives and came up with a marketing strategy that was right for us, and most importantly, within our budget. Throughout the marketing phase Lynn kept us regularly updated and worked with our tenants to ensure minimal dispruption to their day to day schedules.

Our property was not an easy sell but Lynn was relentless in her commitment to find a buyer. When it came to getting a deal over the line, it is fair to say Lynn had her work cut out for her and their were certainly times that had it not been for Lynn we would have walked away. She certainly went above and beyond to ensure the deal went through.

For someone looking for an agent that delivers on service, and has an unwaivering commitment to achieve results, we would have no hesitation in recommending Lynn.

Maree and Kylie

WELL ABOVE EXPECTATIONS

My family and I have had the greatest pleasure in working with Marc Collins during both the sale of my home and the purchase of another property on the Te Atatu Peninsula. I would like to pass on our heartfelt thanks for Marc’s huge efforts and hard work in selling my property at 11 Montmere Avenue - I am very happy with the sale price reached. Marc personally went out of his way to find the home we purchased on 9 Stokes Avenue and I am eternally grateful for this. My family and I cannot thank Marc enough for everything he has done. Marc went well above our expectations with both the sale and purchase, acting in a highly professional andempathetic manner. Both transactions went extremely well due this. On every occasion Marc presented me with his honest opinion and gave excellent suggestions on what I could/should do. Marc possesses remarkable sales skills, knowledge and understanding and I would personally recommend him to whomever I am speaking with if at any stage they decide to sell a property.

Moeroa Kennedy (Te Atatu Peninsula)

December 2011

ALL AGENTS SHOULD BE LIKE THIS

Feeling dubious about using an agent because of cost we were going to attempt to sell our property ourselves. After meeting Robyn and being impressed with her knowledge of the neighbourhood, her energy, motivation and creativity we didn't look back. Robyn was worth every penny, is hard working, sold our house in less than a week and got us a very good price.

As first time home sellers she supported us through what is an overwhelming process and reassured us with her confidence and professionalism. We couldn't have done it without her.

We recommend Robyn to everyone - all agents should be like this.

Jacque and Karlton Erceg, 42 Bright St vendors

November 2011

THREE DAYS FOR A STREET RECORD!

Robyn, we chose you to sell our property on the basis of your enthusiasm and focus. Your punctuality, reliability and dedication to the task at hand was amazing, and it showed in the results. You never seemed put out by any of the work, and we were grateful for your constant updates on the progress of the listing. Your understanding of the local market was impressive and I'm sure helped us get a wonderful price within an extremely short time. Three days for a street record!

Thanks so much for your work with us, and I know that you have a wonderful future in real estate ahead of you.

Anne and Stephen
Richbourne Street, Kingsland

BOTH PROPERTIES SOLD FOR THE ESTIMATES MARIA SUGGESTED

From the moment we decided to sell our two properties in Auckland we were involved with Custom Residential and Maria Salmon. From a shortlist of 4 of the local agencies, we opted for Custom Residential – their enthusiasm, ethics, energy, professionalism and transparency convinced us of their worth.

Maria Salmon adds to these qualities warmth, empathy, commitment, marvellous communication skills, and consistent success.

All aspects of the marketing and sale process were explained well, undertaken expertly, and any unforeseen events managed efficiently with minimal concern for us, the vendors.

Both properties sold at auction, within the estimates suggested by Maria, and Custom Residential Principal, John Wills.

As a vendor I wholeheartedly endorse our dealings with Maria Salmon and Custom Residential.

I would recommend this winning combination to any potential vendor or purchaser. I would welcome contact from anyone considering real estate transactions with Maria and the team at Custom Residential. They made the process easy and successful!

Kavin C King

September 2011

LYNN IMPRESSED US WITH HER KNOWLEDGE, HONESTY and INTEGRITY

Lynn came highly recommended to us by family when we were looking to buy a house. She successfully helped us achieve this and impressed us with her knowledge, honesty and integrity.

When it came time to sell recently, Lynn expertly steered us through the sale and auction, ensuring everything went smoothly and with a result that exceeded our expectations. Throughout the process she was professional, hard working and showed a genuine dedication to getting the best possible result.

Thank you Lynn, we wish you continued success and hope to work with you again.

Dean & Michelle

INTEGRITY - MARIA SALMON

Maria approached me to ask if I was interested in selling my property, which was not on the market at the time, saying she had a prospective buyer. I had no plans to sell it at the time, but agreed to allow her to show it to her buyer, providing she understood I wanted a certain figure and would not negotiate on it.

The day after the viewing, I received an offer and a week later it had gone unconditional! Clearly Maria listened to what I was saying, qualified her buyer before introducing them to my property, ensuring she was not wasting anyone’s time.

I found Maria’s approach very refreshing. She has integrity, was honest, upfront and onto it - unlike others I have dealt with in the industry. It was a pleasure to deal with Maria and I would have no hesitation in recommending her to prospective vendors.

Kay Smoluch – Parnell

August 2011

PROFESSIONAL AND HONEST - MARC COLLINS

I would like to document my thanks to Marc Collins, Realtor, for his assistance in the recent sale of my Herne Bay home.

Throughout the process Marc was professional, straight forward, kept me regularly informed of interest in the sale, and worked to my advantage in ensuring appropriate sale by negotiation at the close of the sale period.

I would recommend Marc to others wishing to sell a property in Auckland for his honesty and directness, commitment to the process, and willingness to accommodate my wishes with regard to marketing and process. He had a good understanding of the Western Bays market and gained a favourable sale for my wife and myself.

Yours faithfully, Dr Stuart Tiller

LYNN GORE - REFERRED WITH CONFIDENCE

I originally purchased my house from Lynn several years ago and when the time came to sell recently, it was without hesitation that I chose Lynn to sell my property.

From the moment that we first met, Lynn worked very hard and was totally committed to sell my house. The marketing campaign and the photographs were fantastic and the open homes very successful.

Three and half weeks later Lynn sold my house under the hammer, for the price that I wished for and I have already referred Lynn to all my friends as I know, with confidence, that she will do an outstanding job for them as she will for you.

If you are looking for an honest, 110% committed, empathic, clear communicator, don't look further: Lynn Gore is the person that you need.

Marina, Grey Lynn, August 2011.

ABSOLUTE STAR - LYNN GORE

It is rare to find an agent with Lynn's integrity. I first met Lynn at an open home and was very impressed by her knowledge and professionalism. When it came time to sell my home I did not hesitate to contact Lynn as she is a clear standout from other agents I have dealt with.

Lynn did a fantastic job marketing my property and kept me up to date along the way. She always gave great advice and went out of her way to help me through the process. Lynn has great knowledge of the area and the industry.

Lynn's professionalism, hard work and dedication is invaluable during what can be a stressful experience of selling your home. I highly recommend Lynn, and I would absolutely work with Lynn again next time I am in the market to sell.

I only wish that all agents were like Lynn, she is an absolute star!

Hayley

FIRST CLASS MARKETING BY MARIA SALMON

We'd like to thank Maria and Custom Residential for selling our property, and we would certainly recommend them to to our friends. A very professional service, in particular their marketing was fantastic.

We have lived and worked in Herne Bay for 35 years, and have bought and sold the odd property - Maria and Custom Residential definitely shine through as the No.1.

I must say, when you are selling a property and have a great agent combined with a quality company to deal with, a good result is always the outcome.

Maria is definitely a natural communicator, keeping us well informed throughout the process which supported our confidence in her, this we believe stands her for a great future in Real Estate.

Best of luck.

Reg & Robyn - Herne Bay vendors

May 2011

JASON WENT THE EXTRA DISTANCE

In October 2010, the Brown Kiwi Company Limited Directors (Kevin Bishop, Ian Lawlor and Peter Motion) contracted Jason Trowbridge of Custom Residential Real Estate Ponsonby to sell Uenuku Lodge, located at 217 Ponsonby Road, Ponsonby, Auckland. ‘Uenuku Lodge’ was a going concern comprised building, chattels and a well-developed backpackers accommodation business. The business sold early April 2011.

In the first instance, Custom Residential was chosen over other agencies because Jason’s proposal showed that considerable thought had been given to developing a comprehensive and strategy package. The approach to the sale was timely, taking consideration of the seasonal market shifts and visitors to Auckland, and it also addressed both the property and business together as a going concern. The latter was important to the Directors; we had development the property and business over a number of years and had a desire to see it continue as an accommodation facility.

The marketing plan was cost effective, targeted and flexible, being modified through the sale process following discussions at regular meetings. Together, the Directors believed we were getting the best value for the money being invested in the sale and marketing process.

Throughout the many meetings, discussions and negotiations, Jason approached the business professionally with an astute awareness of the dynamics of dealing with multiple business partners and interests. It was not always an easy process with the differing views of Directors having to be weighed and measured to promote the best result for all concerned. The sale was doubly complicated by the fact that one Director also had an interest in purchasing the business subject to finance being available.

Timing was of the essence on many occasions throughout the negotiations and Jason went the extra distance, putting aside personal commitments and programmes to take advantage of opportunities when they arose. I believe Jason was open and honest throughout the sale negotiations and I have no hesitation in recommending his services to other would-be sellers.

Ian Lawlor
Director
TBK Limited

HONESTY, HIGH INTEGRITY AND COMPLETE DEDICATION

“Robyn explored every option possible for the sale of my ex-rental property in Kingsland. Unbeknownst to me the property had been poorly managed by my property manager for several years and the house had gotten into bad shape.

Before going to sale, Robyn sat down with me and explored every option to achieve the best outcome, whether to spend some money on fixing the property up or selling as is. After much consideration and her monitoring the market temperature towards do-up opportunities, we decided to bite the bullet and sell the home as is.

Robyn gave me regular updates over the course of the campaign and was prepared to adapt the strategy to suit market conditions. After the first weekend of open homes, she advised me to change my strategy to an auction campaign. I was initially against the idea, but she explained the reasoning behind it well. The auction enabled us to add some urgency from our side and push interested parties to either put in a pre-auction offer or wait and see what the market would pay on auction day.

As it happened we received a pre-auction offer that sealed the deal and I am now able to move onto my next project. Honesty, high integrity and complete dedication to getting my property sold, Robyn never drifted from the task at hand when things got tough… She just got stuck in and closed the deal. I wouldn’t use any other agent.”

Fennad Wortelboer

HUGE THANKS AND RECOMMENDATION FROM US

John Wills at Custom Residential ran a slick operation taking our house to the market and achieving an excellent sale through a three week auction campaign.

We were kept up to date every step of the way and in a very professional manner. As selling a house is quite a stressful task, it was reassuring to hear from others that we were in good hands. An awesome job - huge thanks and recommendation from us."

Vendors, Sarsfield Street

FIRM ON MATTERS OF PRINCIPLE AND ETHICS

We're delighted to write in support of Keith and Sandy Dowdle. We selected Keith and Sandy after interviewing a number of different agents, and were very happy with the results. For us, as we imagine for most, the major differentiating factor in choosing them to market our warehouse conversion was trust in them personally and confidence in their abilities.

Real estate agents are renowned for talking: Keith and Sandy listened. They took the time that we needed and that the sale of our property needed, conscious that selling a home is both a financial and an emotional decision. They worked collaboratively with us right from the outset, keeping us informed and meeting with us regularly to discuss our options. Though happy to give us guidance where we wanted it, they emphasised the decision was ours.

Working as a dynamic duo means Keith and Sandy can be flexible, but in our experience they were always firm on matters of principle and ethics. Clearly, they understand each other and their respective strengths, and were able to see both the big picture and the devilish detail.

Last but not least, they seemed to be enjoying themselves throughout the process! And that makes a big difference.

Amy Mansfield and Hugh Robinson

April 2011

Robyn, we think you ROCK!

The process of selling your house is overwhelming at the best of times, so understandably when we were choosing an agent to represent our best interests; we took this process very seriously. We met with several agents and they all delivered their best speeches, promising the greatest of intentions, but what made Robyn and Custom Residential stand out from the crowd was Robyn’s ability to listen and cater to our situation and her spirited enthusiasm for Eden Terrace.

Living at the opposite end of the country meant we needed total faith in our agent and Robyn instilled this from day one.

Robyn’s knowledge on the area is impressive and her motivation is second to none. Adding this to Custom Residential’s impeccable, first class marketing campaign makes a winning combination.

We were confident we would get a result with Robyn’s help, but we were pleasantly surprised with the quick, favorable results she was able to produce. In one week, with one open home and strategic marketing we had an offer that quickly became unconditional.

Robyn made the whole process effortless. Always happy to talk and share a laugh but equally at home with the sensitive serious matters.

Without hesitation, we recommend Robyn and Custom Residential to all prospective buyers and sellers in the Eden Terrace / city suburbs area.

HIS EXPERIENCE IN THE MARKET IS INVALUABLE

In an extremely challenging market, Jason Trowbridge gave his total commitment to the sale of our investment property.

His clear enthusiasm and upfront honesty were obvious from the start, and his tenacity and energy - which were sorely tested at times - gave us enormous confidence.

Jason is completely dedicated to a result, and his professionalism, attention to detail and undeniable enjoyment in closing a deal are effortlessly combined with great people skills.

His experience in the market is invaluable and we unreservedly recommend Jason to anyone who expects the best.

Brett Timmins and Paul Rosnell

SHE DEFINITELY HAS THE PERSONAL TOUCH

I first met Lynn when viewing an open home. She was welcoming and professional without being pushy. I subsequently bought that house at auction and although the experience was scary I was never pressurised into bidding and I decided to choose Lynn to market my previous home and sell by auction. Lynn was very focussed on promoting the benefits of my house and I was confident she would gather interest. The marketing was professional and her feedback was always detailed and prompt. She definitely has the personal touch and was so keen to get the best buyer that she spent time picking up leaves etc to market the house at its best. Auction night arrived and many people and 5 serious bidders appeared. The house sold at a price above my expectations and I think that was thanks to Lynn and her hard work. I would happily recommend Lynn as I have found her an honest, caring agent who goes the extra mile to satisfy her clients.

Kind regards

Claire de Luen

March 2011

EXTREMELY PROFESSIONAL

Lynn has been extremely professional in her approach to marketing our home from the first meeting through to successful sale.

The communicated often and honestly about buyer feedback, and worked every potential buyer thoroughly, so that we had absolute confidence in her ability to sell our home for the best possible price. She goes way beyond the call of duty and offered us all sorts of additional help including the services of her daughter to tidy up some outside areas for us.

I would recommend Lynn unreservedly to anyone looking for an experienced professional to market their home in the Grey Lynn area.

Fiona

OVER AND ABOVE

John, thank you so much for your help, effort and support with this contract. You have gone over and above in this sale and this is appreciated by us!

BIG day in so many ways - good stuff mate!!

Anthony

SHE REPRESENTS A NEW BREED OF AGENT

Robyn’s enthusiasm, drive and real passion she has for property and her career came through from day one. This infectiousness definitely rubs off on potential buyers and helped to get them excited about the property and in the end we had multiple offers on the table all within the first 14 days of the campaign.

Throughout, the process was clean and well managed. She recommended and devised a cost effective and well targeted marketing strategy that obviously hit the right people with huge turnouts to open homes and a quick sale. Her background in marketing definitely shone through here.

She kept me very well informed at every step and gave me detailed market feedback that was essential to me making an informed decision on the final sale price we achieved. She definitely worked hard and I know put all her energies into negotiating the best deal for me.

Long established agents in the market better watch out because I believe she represents a new breed of agent. Young, energetic, down with modern marketing methods, trustworthy and reliable… there is no bullshit with Robyn, only hard work and results that speak for themselves.

Regards,
Owner of 548A New North Road

February 2011

WENT ABOVE AND BEYOND THE CALL OF DUTY

We recently enlisted the help of Lynn Gore to sell our house in Grey Lynn. It was Christmas time, arguably the worst time of the year to get a house ready for market, but Lynn was positive and supportive of our plans.

We put the house up for sale in the middle of January and Lynn organised home staging and offered to help with whatever was needed.
Lynn visited our house often to ensure it was looking its best, picking up leaves and bringing in rubbish bins.

She maximised resources available to her, in order to give our home the best chance of selling.

Lynn kept us informed regularly of any developments or interest in our home and tried her best to satisfy our requests. We could rely on Lynn 100% and had full faith in her that she would sell our house for a good price! And she did.

Lynn is very honest, hard working and passionate about her work. She has excellent customer services skills, making us feel like we were her only client! We felt she had our interests at heart. She went above and beyond the call of duty.

We would absolutely recommend Lynn as an agent to anyone who asks and hope to use her again if we are buying or selling in this area.

Jay-Jay Feeney & Dom Harvey
Westmere
Auckland 1022