When it comes to buying, selling or renting your property, the team at Custom Residential make the next step easy, just call us on 360 4860
Our results are testimony to our success, but what our customers experience along the way and are prepared to put their names to is really why we are different to work with. We are proud of the client reviews below. Enjoy.
AN EXCELLENT UNDERSTANDING OF PEOPLE AND OUTSTANDING COMMUNICATION SKILLS
We are thrilled to have had Keith and Sandy sell two houses for us this year. They showed great knowledge of the market but more importantly they have an excellent understanding of people and outstanding communication skills. We believe the prices that Keith and Sandy achieved for both of our properties were as good as they could possibly have been and we recommend them without hesitation or reservation to anyone looking for fantastic Real Estate agents.
Jo Brodie & Neil Waddington
I WOULD RECOMMEND MARC TO ANYONE WHO IS LOOKING FOR SOMEONE PROFESSIONAL
Marc Collins at Custom Residential has now sold two properties for us under quite different circumstances. We had an apartment to sell and our house in Mt Albert to upgrade our family home.
Marc managed our expectations and educated us on the whole auction process really well. He sent us along to auctions that had a lot of bidding and also to auctions that didn’t so we could see how they worked. He explained what the outcomes can be despite the two different ways an auction can go. When we sold the apartment this was especially relevant and despite a complete lack of bidding Marc managed to secure the sale price above our expectations and $60K above where the auction was turned in at. The result of this auction really was a testament to Marc’s negotiation skills which we believe are exceptional.
Our house had a lot more bidding activity and even though the dynamic was very different he was still great at advising us on the best strategy to ensure we sold for the best price. We had no idea of how auctions work or buyer psychology and I really believe that the strategies we employed off the back of Marc’s recommendations meant we got the best price we could on both counts.
Marc communicated really well with us. We knew what buyer feedback was at all times. Summaries and reports after Open Homes were on time and always came with a phone call to explain the insight behind the report which we found really useful. Marc was accommodating and would often pop over after work hours if we needed to discuss anything and with two small children coming to the house was never an issue.
To cap it all off Marc was also brilliant at helping us try to find a house to buy. Throughout what really was a difficult process Marc kept in contact and was not only reassuring but backed it up by giving us a heads up as to what was coming on the market and worked his contacts on our behalf. I wouldn’t hesitate in recommending Marc to anyone who is looking for someone professional to not only market their property but get the best possible price.
Richard & Hayley Thompson
LOST FOR WORDS WITH THE RESULT THEY DELIVERED FOR US
Sandy and Keith were very professional and were in control of the whole process. Another great thing I noticed about Keith and Sandy (and I have dealt with a number of agents over the years) is their attention to detail. Usually over the course of a sales campaign there is a problem with the collateral or an advert has an error in it. Their stuff was faultless.
Lastly, these guys get the results and we were lost for words with the result they delivered for us.
We would recommend them to anyone looking to sell their house. In fact we have done this already.
James & Donna McEwen, King Street
I COULDN'T HAVE BEEN HAPPIER OR HAD A GREAT LOAD LIFTED
I have until recently had three rental properties, one of which I managed myself. The other two were being managed for me and I was forever having to ask questions and chase up payments, which put me off the whole process. However, I decided to try someone new and found Tiffany through Custom Residential who I had initially purchased this property through.
Well! I couldn't have been happier or had a greater load lifted. Tiffany left no work for me to do and gave me the time and space to deal with other matters in my life.
It's no small thing to be able to trust someone with a major investment, and I have no hesitation in recommending Tiffany to other landlords, not only for her professionalism but also for her easy personality and kindness.
REMOVED A SERIOUS AMOUNT OF STRESS
Darnell Adams is so good at her job, she sold our house before it was even listed, and for a higher price than what other agents said we could expect for it! Thanks Darnell for removing a huge amount of stress from our international relocation. Her professional and friendly attitude and ability to get things moving makes us happy to recommend Darnell to anyone serious about selling their home for the right price.
WE WOULD DEFINITELY RECOMMEND ROBYN TO ANYONE LOOKING TO SELL THEIR HOUSE
In a highly competitive market, we chose Robyn Ellson to sell our house as we were really impressed with her local knowledge, experience and her understanding of the current market. Robyn gave us great advice on how to maximise our home's potential. Robyn was committed to getting us the best sale price possible and worked tirelessly to achieve this for us. We would definitely recommend her to anyone who is looking to sell their house.
Portia Treadwell & Mitch Campbell
NO NONSENSE, RESULTS-DRIVEN AGENT
I engaged Marc Collins last October to sell my villa in Summer Street, Ponsonby. I had looked at a few other agents but I had dealt with Marc a few years ago when I was in the buyer shoes and found him to be really honest and transparent to deal with.
He had some great advice on how to correctly market the property and once on the market didn’t continue to talk down price expectation or shift off what we had decided on. He knew the job he had to do and he just delivered.
Although the saying ‘go the extra mile’ is often used, Marc really does run his business around this. Nothing ever was an issue, offering to help with letting in trades people prior to the property going on the market etc.
We absolutely recommend Marc if you are after a no-nonsense, results driven agent, who really works for you. He really understands the market and has a great knowledge and game plan on how to get the best result.
Kind Regards, Sarah Foote.
GUIDANCE, KNOWLDGE, PROFESSIONALISM AND SUPPORT
To date, Jason has been with me through four sales and three purchases of investment properties and personal residences. With these transactions, he has built up an accurate profile of my particular needs and preferences. Together with his experience, knowledge and broad understanding of property and people, Jason can speedily assess options, make recommendations and help to create excellent opportunities for me.
Jason always acts with integrity and his advice has always been spot-on. Whilst recently purchasing a new home with a tight timeframe, I needed to make some big decisions fast, and because I know I can trust Jason, I felt absolutely confident in acting as and when needed. All went smoothly with no stress for me. Within less than a week Jason had sold my investment property, and helped me to put in a successful unconditional offer on the property I wanted to buy.
I could not have achieved any of this without Jason’s guidance, knowledge, professionalism and support. He even introduced me to some valued contacts when I needed other services fast. It was only after everything was in place that I realised how much hard work Jason had done behind the scenes in order for it all to happen. Result: stress-free sale and purchase in six days, and a very happy move for me. I give Jason Trowbridge my highest recommendation.
HARD WORKING AND ENERGY IN SPADES!
Robyn from Custom Residential was my first choice because of how proactive I find her to be. Selling not one but two houses in Rocky Nook Avenue took a lot of hard work and energy that Robyn provides in spades. The results speak for themselves. Robyn produced two happy buyers which left me a happy vendor. I could not recommend any other agent more highly. Thanks again Robyn!
Kris Meyer, 1 and 3 Rocky Nook Avenue, Kingsland
YOU DELIVERED WHAT YOU PROMISED TO US
We would like to express our thanks to Jason for arranging the viewing, attorneys, and the auction preparation and success for the sale of our property at 60 Rose Road.
EFFICIENT, BUSINESS-LIKE, PROFESSIONAL AND FRIENDLY
Patrick McCarthy acted as chief agent on the successful sale of my property at 36 Trinity St Herne Bay in April/May 2012.
Right from the time of my approaching Custom Residential and a contract being signed, Patrick was efficient, business-like, professional and friendly. He prepared detailed material for me to read about the marketing of my house. He ran open homes with diligence and punctuality and was willing to do more than might have been expected to keep me informed of progress.
At the time of auction, and especially in the days following it, he worked extremely hard to bring the final bidder up to a level of offer that I was content with. Patrick even stayed very much in support up to and including settlement day when he pitched in to help me with the last-minute pieces of furniture that I was dealing with. This really helped lower the stress levels that can build up on such occasions.
I would recommend him as a very able sales agent and as someone who has good communication skills and does his job with thoroughness.
ONCE AGAIN JASON TROWBRIDGE HAS WORKED WONDERS FOR ME
Once again Jason Trowbridge has performed wonders for me. I have had the privilege of working with Jason on a number of occasions, and each time it just gets better.
Jason really gets to know his clients and every property he sells, which makes for a smooth pathway to an optimal outcome in any negotiation. He doesn’t waste time, nor does he rush. He makes sure he understands the needs of vendor and purchaser thoroughly. His instinct is unerring, his insight sharp and clear. All of this makes for direct, efficient communication and stress-free progress at all stages of the process.
When I ask Jason about anything to do with property, he never presumes to push his advice, and totally respects my opinions. I feel absolutely no pressure to make a decision according to Jason’s recommendations – but I certainly take them into account, as he has immeasurable experience and knowledge.
On this latest occasion, Jason’s timing and marketing of my property were, as always, impeccable, and he secured me an unconditional sale that yet again exceeded my expectations. He then introduced to me another property on the market which he thought might suit my needs – again, with no pressure. His judgement was spot on, and I settled on the two properties on the same day. I love working with Jason!
HE IS A MAN OF HIS WORD
Our first experience with Jason was about early April 2011. He contacted us by phone and asked if we were interested in selling our property. From that very first meeting he appeared a very genuine and honest gentleman. After that it was all go. We absolutely recommend Jason for his expertise in real estate selling.
Sarla & Nick Patel
PERFECT BLEND OF SENSITIVITY AND BUSINESS SAVVY
There are not many people you do business with that you could also share a family drink with, but the Dowdles are an exception. They live their byline - forming sincere relationships with their vendors, which in our case will continue as a friendship long after we leave the Hill.
What we love about Keith and Sandy is that they genuinely listen, and respect the vendors point of view. When it came to marketing our property they identified and reflected all the qualities we loved about our home, and our shared passion for living on the Hill. They are the perfect blend of sensitivity and business savvy - which reflected in a pain-free campaign and a stellar result. Thank you so much Keith and Sandy, for helping make our dream move to the country a reality!
Di and Janine, 10 King Street
YOU FEEL THAT YOU ARE PART OF HIS TEAM THROUGHOUT
Jason sold us our property a few years back and has kept in touch with us since. We were so impressed with him that when it was time to sell, we had no hesitation in asking him to act for us. Jason’s experience in the locality enabled him to devise a marketing plan that was a little different to the standard one that would be expected. It was executed so well that we had 6 (yes, SIX!) buyers at our auction, all of who thought that they were going to own the house.
He is genuinely excited by the whole sale process and invests a great deal of time into you and your property, ensuring regular updates and planning meetings (even at 7am over breakfast). You feel that you are part of his team throughout that is focused on getting the best result possible.
If the process of selling a house can be enjoyed, then Jason makes it enjoyable! Contact him.
Patricia Hayden-Payne (phone number available on request)
PROFESSIONALISM, ENTHUSIASM AND REGULAR COMMUNICATION
Thanks Robyn, Clive and I have been impressed with your professionalism, enthusiasm and regular communications throughout our listing and marketing process. The price we received for Bright St was beyond our expectations, but it is your handling of the sale that we most appreciate.
Kind Regards, Janice
AN ODE TO ROBYN
She’s excited by the challenge
Barbara Bates, 18 Copeland Street, Eden Terrace
THEY ACTED IN OUR BEST INTERESTS EVERY TIME
We chose Keith and Sandy Dowdle because they are smart, professional, flexible and have always gone the extra mile for us, whether buying or selling. Their recommendations re the campaign, marketing, strategy and auction were spot-on. They acted in our best interests every time - it wasn't just about taking the first offer, or the top bidder to get a sale, it was about maximising and massaging to get the best possible price. Ultimately, the result speaks for itself - auction day was sensational, and the property sold under the hammer for significantly more than we expected, with Keith as auctioneer. Thanks Keith and Sandy. We'll be back!
Caroline & Jeremy
WINNING TEAM THAT GETS REAL RESULTS
We chose Patrick and Maria to sell our St Marys Bay property after interviewing a number of 'local' agents that we thought might fit the job. What impressed us over and above the other agents was Patrick and Maria's level of commitment and belief in our property as a special home.
We knew from the beginning of the sale process that Patrick and Maria were fully engaged and focused on a successful outcome that reflected the effort and value we saw in our house. They engaged with us in developing a strategy to best market our property, understanding that we have a busy family and saw how best to suit our needs.
At no time did we feel we were getting anything but total honesty from them, communication was regular and detailed, leading to a great auction and successful sale price.
WE FOUND HIM TO BE PROFESSIONAL, DISCREET, STRATEGIC AND STRAIGHTFORWARD
We chose Marc Collins as our Real Estate agent for the sale of our first home and cannot recommend him highly enough to future house sellers. Throughout the entire process we found him to be professional, discreet, strategic and straightforward with us.
He was incredibly prompt with his appraisal and marketing strategy, and diligent throughout the marketing campaign. He always followed through on everything he said he would deliver. And it was apparent at all times during the process that he was working to get the best deal for us, as his client.
He is excellent at communicating between different parties to keep everything moving forward smoothly (so much so, that our very seasoned, award winning mortgage broker praised his work and wanted his phone number!).
We would engage his services again in the future and do not hesitate to recomment him to anyone else.
N Ahrens and J Wilson
WELL ABOVE EXPECTATIONS
My family and I have had the greatest pleasure in working with Marc Collins during both the sale of my home and the purchase of another property on the Te Atatu Peninsula. I would like to pass on our heartfelt thanks for Marc’s huge efforts and hard work in selling my property at 11 Montmere Avenue - I am very happy with the sale price reached. Marc personally went out of his way to find the home we purchased on 9 Stokes Avenue and I am eternally grateful for this. My family and I cannot thank Marc enough for everything he has done. Marc went well above our expectations with both the sale and purchase, acting in a highly professional andempathetic manner. Both transactions went extremely well due this. On every occasion Marc presented me with his honest opinion and gave excellent suggestions on what I could/should do. Marc possesses remarkable sales skills, knowledge and understanding and I would personally recommend him to whomever I am speaking with if at any stage they decide to sell a property.
Moeroa Kennedy (Te Atatu Peninsula)
ALL AGENTS SHOULD BE LIKE THIS
Feeling dubious about using an agent because of cost we were going to attempt to sell our property ourselves. After meeting Robyn and being impressed with her knowledge of the neighbourhood, her energy, motivation and creativity we didn't look back. Robyn was worth every penny, is hard working, sold our house in less than a week and got us a very good price.
As first time home sellers she supported us through what is an overwhelming process and reassured us with her confidence and professionalism. We couldn't have done it without her.
We recommend Robyn to everyone - all agents should be like this.
Jacque and Karlton Erceg, 42 Bright St vendors
THREE DAYS FOR A STREET RECORD!
Robyn, we chose you to sell our property on the basis of your enthusiasm and focus. Your punctuality, reliability and dedication to the task at hand was amazing, and it showed in the results. You never seemed put out by any of the work, and we were grateful for your constant updates on the progress of the listing. Your understanding of the local market was impressive and I'm sure helped us get a wonderful price within an extremely short time. Three days for a street record!
Thanks so much for your work with us, and I know that you have a wonderful future in real estate ahead of you.
Anne and Stephen
PROFESSIONAL AND HONEST - MARC COLLINS
I would like to document my thanks to Marc Collins, Realtor, for his assistance in the recent sale of my Herne Bay home.
Throughout the process Marc was professional, straight forward, kept me regularly informed of interest in the sale, and worked to my advantage in ensuring appropriate sale by negotiation at the close of the sale period.
I would recommend Marc to others wishing to sell a property in Auckland for his honesty and directness, commitment to the process, and willingness to accommodate my wishes with regard to marketing and process. He had a good understanding of the Western Bays market and gained a favourable sale for my wife and myself.
Yours faithfully, Dr Stuart Tiller
JASON WENT THE EXTRA DISTANCE
In October 2010, the Brown Kiwi Company Limited Directors (Kevin Bishop, Ian Lawlor and Peter Motion) contracted Jason Trowbridge of Custom Residential Real Estate Ponsonby to sell Uenuku Lodge, located at 217 Ponsonby Road, Ponsonby, Auckland. ‘Uenuku Lodge’ was a going concern comprised building, chattels and a well-developed backpackers accommodation business. The business sold early April 2011.
In the first instance, Custom Residential was chosen over other agencies because Jason’s proposal showed that considerable thought had been given to developing a comprehensive and strategy package. The approach to the sale was timely, taking consideration of the seasonal market shifts and visitors to Auckland, and it also addressed both the property and business together as a going concern. The latter was important to the Directors; we had development the property and business over a number of years and had a desire to see it continue as an accommodation facility.
The marketing plan was cost effective, targeted and flexible, being modified through the sale process following discussions at regular meetings. Together, the Directors believed we were getting the best value for the money being invested in the sale and marketing process.
Throughout the many meetings, discussions and negotiations, Jason approached the business professionally with an astute awareness of the dynamics of dealing with multiple business partners and interests. It was not always an easy process with the differing views of Directors having to be weighed and measured to promote the best result for all concerned. The sale was doubly complicated by the fact that one Director also had an interest in purchasing the business subject to finance being available.
Timing was of the essence on many occasions throughout the negotiations and Jason went the extra distance, putting aside personal commitments and programmes to take advantage of opportunities when they arose. I believe Jason was open and honest throughout the sale negotiations and I have no hesitation in recommending his services to other would-be sellers.
HONESTY, HIGH INTEGRITY AND COMPLETE DEDICATION
“Robyn explored every option possible for the sale of my ex-rental property in Kingsland. Unbeknownst to me the property had been poorly managed by my property manager for several years and the house had gotten into bad shape.
Before going to sale, Robyn sat down with me and explored every option to achieve the best outcome, whether to spend some money on fixing the property up or selling as is. After much consideration and her monitoring the market temperature towards do-up opportunities, we decided to bite the bullet and sell the home as is.
Robyn gave me regular updates over the course of the campaign and was prepared to adapt the strategy to suit market conditions. After the first weekend of open homes, she advised me to change my strategy to an auction campaign. I was initially against the idea, but she explained the reasoning behind it well. The auction enabled us to add some urgency from our side and push interested parties to either put in a pre-auction offer or wait and see what the market would pay on auction day.
As it happened we received a pre-auction offer that sealed the deal and I am now able to move onto my next project. Honesty, high integrity and complete dedication to getting my property sold, Robyn never drifted from the task at hand when things got tough… She just got stuck in and closed the deal. I wouldn’t use any other agent.”
HUGE THANKS AND RECOMMENDATION FROM US
John Wills at Custom Residential ran a slick operation taking our house to the market and achieving an excellent sale through a three week auction campaign.
We were kept up to date every step of the way and in a very professional manner. As selling a house is quite a stressful task, it was reassuring to hear from others that we were in good hands. An awesome job - huge thanks and recommendation from us."
Vendors, Sarsfield Street
FIRM ON MATTERS OF PRINCIPLE AND ETHICS
We're delighted to write in support of Keith and Sandy Dowdle. We selected Keith and Sandy after interviewing a number of different agents, and were very happy with the results. For us, as we imagine for most, the major differentiating factor in choosing them to market our warehouse conversion was trust in them personally and confidence in their abilities.
Real estate agents are renowned for talking: Keith and Sandy listened. They took the time that we needed and that the sale of our property needed, conscious that selling a home is both a financial and an emotional decision. They worked collaboratively with us right from the outset, keeping us informed and meeting with us regularly to discuss our options. Though happy to give us guidance where we wanted it, they emphasised the decision was ours.
Working as a dynamic duo means Keith and Sandy can be flexible, but in our experience they were always firm on matters of principle and ethics. Clearly, they understand each other and their respective strengths, and were able to see both the big picture and the devilish detail.
Last but not least, they seemed to be enjoying themselves throughout the process! And that makes a big difference.
Amy Mansfield and Hugh Robinson
Robyn, we think you ROCK!
The process of selling your house is overwhelming at the best of times, so understandably when we were choosing an agent to represent our best interests; we took this process very seriously. We met with several agents and they all delivered their best speeches, promising the greatest of intentions, but what made Robyn and Custom Residential stand out from the crowd was Robyn’s ability to listen and cater to our situation and her spirited enthusiasm for Eden Terrace.
Living at the opposite end of the country meant we needed total faith in our agent and Robyn instilled this from day one.
Robyn’s knowledge on the area is impressive and her motivation is second to none. Adding this to Custom Residential’s impeccable, first class marketing campaign makes a winning combination.
We were confident we would get a result with Robyn’s help, but we were pleasantly surprised with the quick, favorable results she was able to produce. In one week, with one open home and strategic marketing we had an offer that quickly became unconditional.
Robyn made the whole process effortless. Always happy to talk and share a laugh but equally at home with the sensitive serious matters.
Without hesitation, we recommend Robyn and Custom Residential to all prospective buyers and sellers in the Eden Terrace / city suburbs area.
HIS EXPERIENCE IN THE MARKET IS INVALUABLE
In an extremely challenging market, Jason Trowbridge gave his total commitment to the sale of our investment property.
His clear enthusiasm and upfront honesty were obvious from the start, and his tenacity and energy - which were sorely tested at times - gave us enormous confidence.
Jason is completely dedicated to a result, and his professionalism, attention to detail and undeniable enjoyment in closing a deal are effortlessly combined with great people skills.
His experience in the market is invaluable and we unreservedly recommend Jason to anyone who expects the best.
Brett Timmins and Paul Rosnell
OVER AND ABOVE
John, thank you so much for your help, effort and support with this contract. You have gone over and above in this sale and this is appreciated by us!
BIG day in so many ways - good stuff mate!!
SHE REPRESENTS A NEW BREED OF AGENT
Robyn’s enthusiasm, drive and real passion she has for property and her career came through from day one. This infectiousness definitely rubs off on potential buyers and helped to get them excited about the property and in the end we had multiple offers on the table all within the first 14 days of the campaign.
Throughout, the process was clean and well managed. She recommended and devised a cost effective and well targeted marketing strategy that obviously hit the right people with huge turnouts to open homes and a quick sale. Her background in marketing definitely shone through here.
She kept me very well informed at every step and gave me detailed market feedback that was essential to me making an informed decision on the final sale price we achieved. She definitely worked hard and I know put all her energies into negotiating the best deal for me.
Long established agents in the market better watch out because I believe she represents a new breed of agent. Young, energetic, down with modern marketing methods, trustworthy and reliable… there is no bullshit with Robyn, only hard work and results that speak for themselves.